Question about Dyson DC40 Multi floor Upright Vacuum Cleaner

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Where are the filters on the dc40 - Dyson DC40 Multi floor Upright Vacuum Cleaner

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This link is for the manual it will give you full instruction on filter change
http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC40_uk_manual_24112011.pdf

Posted on Jan 20, 2013

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2 Answers

The floor brush on my dyson DC40. As come unscrewed om ome side I've tried screwing it back in but it won't stay in


The plastic it screws into is stripped. Fill the hole with quick set Epoxy and install the screw before it set completely..

Oct 11, 2016 | Dyson DC40 Multi-floor Vacuum DC40

1 Answer

Started to get a burning smell on 9 month old DC40,


Hi, it's Allan at Dyson.

I would recommend contacting Dyson directly to discuss this. The smell may be perfectly innocuous but it might be worth asking a few questions and diagnosing it.

Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Jan 18, 2016 | Dyson DC40 Multi-floor Vacuum DC40

1 Answer

Vacuum is hard to push on carpets and hard floors.


Hey Mikchelle,

I am sorry to hear you are having trouble with your Dyson DC40. After having checked to see if there was any debris stuck in the brush bar, I would then move on to checking the filters. If your filters are clogged and do not allow air to flow freely through them it can make it very difficult to move your vacuum. Try washing or replacing your filters if they are too dirty.

Another thing you should check for is whether or not the brush bar is adjusting based on the surface you are covering. It should be at a different height depending on if you are on carpet or hardwood.

You can purchase replacement filters direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 15, 2015 | Dyson DC40 Multi-floor Vacuum DC40

2 Answers

When i am vacumming i can nly do 1 room at a time because th dyson d40 shuts off, comes back after about 15 mins, then shuts off after every room.


Hi Fran, it's Jack at Dyson.

Like most Dyson vacuums, DC40 will shut off for protection if it starts to overheat. This will often be due to a blockage - the filters may also need a wash. The machine should reset itself automatically after it's had time to cool down - however, please follow the steps below to prevent this from reoccurring.

To check for blockages, please follow each of the checkpoints shown in our online Support guides: http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-main-body

http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-wand-and-hose

In normal use, both filters should be washed at least once a month using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them in the machine:


I'm confident removing any blockages and washing both filters will resolve the issue. However, Dyson experts are on hand to help, and you're welcome to get in touch directly if you'd like any further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 07, 2015 | Dyson Vacuums

2 Answers

My dc40 du son shut down. I took apart and cleaned everywhere I could. The brushes work but motor for vac won't start


Hi Rusty, it's Jack at Dyson.

Like most Dyson vacuums, DC40 is engineered to shut off for protection if it starts to overheat, and from your description it sounds like this has happened. This will often be due to a blockage, or because the filters are overdue for a wash.

The machine should reset automatically after it's been allowed to cool down for at least 2 hours. But to prevent it happening again, we would recommend running through each of the following simple checks:

In normal use we recommend washing both of DC40's filters at least once a month, using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

I'm confident that this will resolve the issue. However, our experts are on hand to help if you have any further difficulties - you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 11, 2015 | Dyson DC40 Multi floor upright vacuum...

2 Answers

Dc40 not sucking enough dirt


Filters clean? Motor running correctly? Pipe blockage?

Nov 24, 2014 | Vacuums

1 Answer

MY DYSON DC40 VACUUM DRUM WILL NOT SPIN.. NOT GETTING FULL POWER


Hi there, it's Jack at Dyson.

Please be assured it's normal for the dust and debris inside your DC40's clear bin not to spin. In fact in the bin base you'll notice 4 ribs, known as 'baffles'. These are engineered to catch the debris and force it to settle at the bottom of the bin. This helps to keep the debris out of the airflow, which can then pass through the mesh shroud and into the cluster of smaller cyclones where the finest dust particles are captured.

However, if your DC40 doesn't seem to be picking up as well as it should be, this is likely to be easy to resolve. Our online Support guide will walk you through each troubleshooting step: http://www.dyson.co.uk/support/dc40/dc40-animal/my-machine-is-not-working/machine-not-sucking-up-well

If you haven't washed your DC40's filters recently, this should also be done. DC40 has 2 filters engineered to last the lifetime of the vacuum, and these should be washed at least once a month. Use cold water without detergent, and allow both filters to dry completely for at least 24 hours before replacing them.


This should help restore full performance to your DC40. However, our experts are on hand to help if you have any further questions, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 11, 2014 | Dyson Vacuums

1 Answer

Dyson dc40 motor not working, only brush turns


Hi Elsa, it's Jack at Dyson.

Like most Dyson vacuums, DC40 has a thermal cutout which will shut off the machine if it begins to overheat. This can often be due to a blockage, or because the filters need a wash.

Your machine should reset itself automatically after it's had a few hours to call down. However, to prevent any damage to your machine we'd recommend using our online Support guide to check for any blockages you may have missed: http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/both-checks-checking-wand-and-hose-step-1

In normal use we recommend washing both filters at least once a month, using cold water without detergent as shown in the video attached. Allow at least 24 hours for the filters to dry completely before replacing them - it can help to place them by a radiator, or inside an airing cupboard.

If you'd like some further help after you've given this a try, you're welcome to contact our experts directly. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US) or 1-877-397-6622 (CA).

Mar 04, 2014 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Not sucking strongly enough


Hi Neil, it's Jack at Dyson.

If your DC40 isn't picking up as well as it should be, it's likely there will be a blockage that you may have missed. The most effective way to check for this is to follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc40/dc40-multi-floor-complete/my-machine-is-not-working/machine-not-sucking-up-well/both-checks-checking-wand-and-hose-step-1

We'd also recommend washing both filters, which should be done at least once a month in normal use - the video attached should help. Use cold water without detergent, and allow at least 24 hours for them to dry before replacing them.

If you'd like some further help after you've given this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jan 05, 2014 | Dyson DC40 Multi-floor Vacuum DC40

1 Answer

Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


Hi there, it's Jack at Dyson.
If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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