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So what you do you see the tail umder the tail you see a bump that bump is a zip tie so you have to cut the zip tie than you take the zip tie out and pull the fur up so now i want you to watch this vidieo go on you tube and type this in at the top fix my 1998 furby there is a vidieo with a white furby and its took apart and its by the lucky penny shop i hope it helps you because it worked for me i buw non working 1998 furbys and do that to them and i fixed 18 of them so hope is helps bye