Question about Intuit QuickBooks: Pro 2005 for PC

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Cant access info tool bar grayed out

After entering my password on the Quickbooks login screen, my company name and Quickbooks 2005 shows at the top but is sort of grayed out and absolutely nothing can be accessed. I am not even able to minimize or exit. The only way to close it is through my windows task manager which says the program is running and that it is waiting for a response from me.

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  • Koenraad De Roo
    Koenraad De Roo Mar 27, 2009

    I have seen this only once before. Quickbooks has the nasty habit of displaying ads for their newer versions in a new window on your computer when starting quickbooks. I was able to work around this once by logging in to quickbooks with a different user, maximizing the window, logging off, logging back on with my own account and the second window popped up visible this time. There was a little checkbox which said "do not show this window again", so I checked it. Never had this problem again.
    I don't know if the issue you are dealing with is the same, so I will post this as a "similar problem" instead of a solution.


  • Randall  Trahan
    Randall Trahan May 11, 2010

    Is this happening at your workplace and do you have an IT guy that works there. Or is this happening at home? The reason I ask is that it sounds like somehow you lost permissions to open that program



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I saw this same problem on a client's computer. BelgianAlien's analysis was correct... problem was an advertisement. Thing was, we couldn't *see* the advertisement because the window wasn't maximixed. Note that you only get those ads *after* you log into your company file though! Aha! So, what I did was click cancel when it would request the password for the company file. Without that, it can't log into the company file (and pop up the ad) and then QB prompts you for where to find the company file. You can maximize the window now, log in, kill the advertisement, and go about your business.

Posted on May 10, 2009


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Good morning, my name is Karin.
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If that isn't the problem and you still can't open the file, QuickBooks offers a password reset at their website if you have a current backup. The page walks you through the process step by step. You will need to have your license number and also you need to verify that your contact information is on file with them.
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