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Sounds like a hardware problem, in which case there really are no recommendable do-it-yourself solutions. Contact the store you bought the system from, if the DSi XL is still under warranty, or take it to a repair shop.
Im really bad at describing things but I hope this helps xD
Please don't for the love of pete go buy another screen.You will only have the same problem like 50 times over.
Since the touch screen isn't working use the rrow keys and the "A" button to selct everything
Take the game out of the DS and turn it back on. Go to the options menu when the DS is on the main Screen(If you dunno what the menu icon is it's at the bottom of the screen about the centre.. the icon is a cute mini DS)
Once you are on the options menu go to the yellow screen and select it ... This is where you calibrate your DS.. i.e make the touch screen work again in most cases.
You should probably calibrate the screen weekly cause the DS is lazy and doesn't remember where the touch sensors are ..
Hahahahaha that is how it works but if you go to the little DS at the bottom of the touch screen and tap it there will be a fixer manual use it and when you are done the system will shut off and just turn it on again and also the touch screen is the most important thing on your ds so keep it scratchless and clean! On some games the top screen is an important thing and somtimes it doesnt show anything
I have 10 brand new touch screens here, I can replace your screen and get you going again. This is a common problem. and it will have to be replaced before it will work again. Thanks, firstname.lastname@example.org
The cable for the touchscreen is one with 4 conductors that connect directly to the overlay on the face of the LCD. The flat ribbon connector on the main board is quite delicate. The three connectors for the bottom screen are on the right side of the component side of the DS phat board. The touchscreen is labeled P6. On the DS Lite, the connector is closer to the R button.
call nintendo and see if they will fix it. bet it has something to do with being dropped. like the things in the touch screen lost its sense and wont work. if they fixed my gameboy when i was little and got alot of water in it, theyll fix your DS