The phone goes straight to the answering service, without making the ringing tone, even when we are in the house( so we would hear it ), at the other end it seems as if there is nothing wrong, as freinds are leaving messages.The second stand/charger also, somtimes does not work. Everthing else, the main phone,stand & charger work perfectly.
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What is happening when a call comes in are they getting a busy signal? If so your line is shorted out.. unplug all phones and see if caller hears a ring.. Then 1 at a time plug phones in. Check for a dial tone and press a digit, hang up and check and see if dial tone returns, repeat this on all phones, until you get to the phone that does not give you dial tone back after dialing a digit. That will be your bad phone... If the line was ring busy after all phones unplugged, call repair service..
I just bought a new Uniden DECT 6.0 phone and had a similar problem. It wouldn't ring when plugged into my Linksys voip router, but my old 5.8 GHz did ring. It would get a dialtone and make calls, but when called via an outside line, it would appear as if it was ringing. If I picked up during this "silent ring," it would answer and take the call. It wasn't a ringer volume issue. I called tech support, they said on the main headset, unplug the battery, then unplug power from the base, then unplug the phone cord from the base. Wait 15-30s. Plug the phone cord, then power, then reinstall the battery. Press the End button on the phone. Put the phone on the base for 15-30s. Pick up the phone. Press and hold the Find button on the base. Do this Find thing 3 times. Put the phone back on the base. Wait 10-15 minutes. Then try calling it to see if it rings. Worked for me, finally got it to ring before I decided to return it.
Even though the plug that plugs into the wall on an M-7310 looks like the same plug that the answering machine has, it's function is completely different. The information passed on the single pair of wires is enough to make a 24 button 10 button or 8 button system phone work, has no ringing voltage or dial tone for a single line device like your answering machine.
A Nortel system has ports that have that information, but most likely the answering machine was installed BEFORE the phone system lines, which means it only answered the first line.
Try plugging your answering machine into the EXACT location it was before.