Question about Brother MFC-9420CN All-In-One Laser Printer
When I scan on the flat surface there are no lines.
Try cleaning the glass. Some dirt may be on the glass window (not the flat surface.)
Posted on Jan 21, 2013
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Posted on Jan 02, 2017
Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.
Posted on Jun 01, 2009
Check out this page on our web site at:
http://www.ccl-la.com/dirty_scanner.htm This page shows you what to do to get rid of the lines on scans and copies.
I hope this helps, if so please rate our solution.
Posted on Jan 12, 2010
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Posted on Feb 25, 2010
I had multiple vertical lines. Wiping with damp cloth did nothing. Had to use Windex (glass cleaner) and really rub hard. That did the trick.
Posted on Mar 14, 2010
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