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Had the same problem on my panadonic. Make sure it is unplugged and search for the position of the screws, it is a fairly straightforward procedure really if you are used to a little DIY.
My machine's belt WAS broken , just bought a couple of replacements and fitted them, lasted a few more years
Open the bottom plate by pushing the two tabs towards the back of the machine. Tilt the bottom plate towards the front of the machine it will come of rather hard if it's been on for a while. It pivots on the front. If you're having trouble finding the belt I'll include a link to the correct one for you.
There is no belt in this machine. The brushes are turning by an air driven turbine. The turbine has a pivot bushing made of steel inside of it that gets rusty because of the water that is running through it. The turbine will have to be replaced and they are expensive. Unfortunately, replacing the turbine and not a lasting solution. It will do it again and again. It is designed poorly.
Since changing the belt is the easiest fix, we suggest you check that first. (Before attempting any repair be sure your machine is unplugged from the electrical outlet). Most Proheat models have two belts; a cogged belt that turns the brush roll, and a flat belt that turns the pump. If the pump belt is stretched or broken it needs to be replaced. The pump and belts are located in the front of the machine on the operator’s left. Turn the machine over and you’ll see a red retainer with 2 screws. Remove the retainer to gain access to the pump and belts. While you’re there check the red pump pulley, it’s where the two belts are. If that pulley is broken or loose you’ll have to replace the whole pump, the pulley is not available separate.
on your housing you will see a plastic cover adout 4 inches long remove this piece and you should see where your pump belt goes. flip your steamer over and remove the little red retainer that sits by the belt you have located. at this point you can take your brushroll out and slip the pump belt over the pump and onto your motor. then reassemble.
Starting with the shampooer brushroll,slip the belt over the brushroll,and install the brushroll into the bottom of tray.Install the brushroll housing over the brushroll,and looking thru the opening in the back of housing,turn the belt lifter counterclockwise untill the hook inside picks up the belt.Raise the height adjuster on the machine to it's highest settind.Install the entire assembly to the front of machine,and lock it down.Turn the belt lifter knob clockwise until the belt drops onto shaft.The elbow end of hose snaps into center of tray.There is a small plastic screen(size of a quarter)that fits onto the opening at tank.Without this screen,you wont get foam,only wet solution.There is a foam pad that must be installed at the air inlet opening at tank.Without this,dirt will enter tank,clogging it.Install tank onto blower side of machine.Lower height adjuster all the way down.You should now be ready to go.
Raise the height adj. all the way up.Turn the beltlifter knob counter clockwise,and unlatch the head from the machine.Look thru the opening in the back to see if the belt is broken.If not,then,look thru the back to make sure the belt lifter picked up the belt.If not, then turn the belt lifter clock wise to position the hook to pick up the belt.Then,turning the knob again counterclockwise will pick up the belt.Reinstall the brushead onto the machine,and turn the beltlifter to drop the belt onto the shaft.If the belt slips off again,replace the belt shaft,as it could be wore down.
Turn the machine over so you can see the bottom. If you look carefully at the plate that covers the roller, at the back behind the brush opening on either side, there is a clip that is recessed and you can push it with a flat blade screwdriver as you lift the plate up. This will allow you to take the plate off and remove the roller. Put a new belt around the roller pulley and insert the other end of the belt through the opening in the roller housing of the machine and re-install the roller. once it is installed, rotate the roller by hand to make sure that the belt is not pinched. Replace the bottom plate and rotate the roller again. The belt is running between two guards and it is possible to pinch it and damage it. This is why you rotate the roller by hand, to ensure that it is not pinched.
Now, if you look at the back wheels, on the side of the machine where the hood meets the bottom, there is a clip on either side that you can pry on gently and this will release the back portion of the hood. To release the front portion of the hood, there are similar clips located at the back corners of the bottom plate. Basically, you are prying the hood away from the base of the machine and releasing it. Now, turn the machine over, (back on it's wheels) and lift the hood off the machine. The handle of the machine should be down for this. You will see the belt where it comes through the roller housing and you will have to grab it and pull HARD and stretch it around the motor shaft. Once it is attached, rotate the belt and roller by hand to make sure that everything turns easily. Replace the hood and press the sides gently. You should hear and feel the latch/clips snap into place. If your machine has a height adjustment, there will be an adjustment knob that will have come off when the hood was removed. Replace the knob and you are done.
Make the machine safe from the power sourcefirst
When you remove the belt access door you are looking at the pump belt,
To gain access to the brush belt you must turn the machine over and remove the brush at the bottom of the machine.
there are two screw in the red retainers at each side of the brush, remove the screws and the retainers and the pivot arms ,you should see the brush belt and the pump