Question about HP Photosmart C5180 All-In-One InkJet Printer

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Input tray jammed/locked

After a serious paper jam which was corrected
the input tray wont come out./release so that we can refill with paper

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  • Anonymous Mar 19, 2009

    The link you provided is just the basic set up instructions and does not tell you to remove the input tray, just pull it out to refill the paper. Is there a link on how to completely remove all the trays?


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The input paper tray is removeable. So try the link below to try to get your all in one machine set up  again. http://h10032.www1.hp.com/ctg/Manual/c00737614.pdf

Posted on Jan 26, 2009

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Jam in top 3015d


Sir/Madam

Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams

Clearing a media jam


CAUTION: Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
NOTE: When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.


Push the print-cartridge-door release and open the top cover.
Figure 1: Pushing release and opening top cover

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Grasp the handle of the print cartridge and remove it. Set it aside.
Figure 2: Removing print cartridge


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CAUTION: To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Figure 3: Jammed media most visible


38cea87e-25d6-4cfb-86b2-bbc3d933d279.gif

When the jammed media is removed from this area, replace the print cartridge.
Figure 4: Replacing printer cartridge


47beeaaf-6bbe-4681-9d09-8b877270789e.gif
Press the supporting springs, and close the top cover.
Open the media input tray and remove any media from the tray.

359bf88b-3c84-4de1-861e-08b6fe39b01f.gif
Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
Figure 6: Removing media input tray


92329010-15d2-4a56-a894-eacfba561eac.gif

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Replace the input tray into the device.
Figure 7: Replacing input tray


141b20dd-a71b-4e53-86c1-b5e589fa0d60.gif

After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.

NOTE: To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure 8: Removing jammed media from output bin


b9b1737a-16cc-4bd2-b9a7-77bad78ef641.gif

NOTE: If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
Check that the input tray is securely in place.
Do not add print media into the input tray while the printer is printing.
Use only HP-recommended media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
Figure 9: Removing jammed media from input tray


ec9c59d7-7daf-42c3-ba56-dc15042f3605.gif

Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
Figure 10: Removing jammed media from output bin


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  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.

Automatic document feeder (ADF) media lever If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure 11: Opening printer control panel door.
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  1. Remove any jammed media. Figure 12: Removing media
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NOTE: Use only your hands to remove jammed media. Using other objects can damage internal parts.
Make sure that all of the pieces of media are removed, and then close the printer control panel door.
Figure 13: Closing printer control panel door


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Feb 13, 2014 | HP LaserJet Enterprise P3015d BW laser...

1 Answer

Dell 966 aio printer....paper jam and I cannot release paper from roller. Is there a way to release roller?


Have you read the Manual on paper removal? It mentions a rear panel that can be removed. That might free up the rollers:
If the paper jam is near the paper input tray:
1. Remove the paper tray.
2. Pull firmly on the paper to remove it.
3. Replace the paper tray.
4. Press the Select button .
5. Resend your print job to print any missing pages.
If the paper jam is not visible:
1. Turn off the printer.
2. Lift the printer unit.
3. Firmly grasp the paper, and gently pull it from the printer.
4. Close the printer unit.
5. Turn on the printer, and print the document again.
If the jam is located in the duplex unit or near the rear access door:
1. If you have a duplex unit, remove it.
2. Open the rear access door.
3. Firmly grasp the paper, and gently pull it from the printer.
4. Close the rear access door.
5. Re-install the duplex unit.
6. Press the Select button to continue printing.
If the paper jam occurs near the ADF:
1. Lift the ADF cover located to the left of the ADF input tray.
2. Firmly grasp the paper, and then gently pull it from the printer.
3. Close the ADF cover.
4. Press the Select button .
5. Resend your print job to print any missing pages.

Aug 28, 2013 | Dell 966 All-In-One InkJet Printer

1 Answer

Display is saying "13.2 paper jam open input trays


Check for any paper jam in the tray and restart the printer and put it caliberate mode

Oct 05, 2011 | HP LaserJet 4050n Printer

1 Answer

My HP laser printer 1300 had a paper jam


When printing or copying, paper will not pick up or feed into the HP LaserJet 1000, 1200 or 1300 series product causing paper jams or wrinkled output. Symptoms are as follows:
  • The pickup roller will spin and try to pick paper.
  • The paper will partially feed into the product accompanied by a crackling, crunching noise then jamming.
  • The paper may feed all the way through the paper path accompanied by a crackling, crunching noise. The output will be skewed and wrinkled.
SOLUTION: Reposition the black Mylar light shields back into the proper position.
  1. Unplug the power cord from the product.
  2. Remove the paper and paper input tray.
  3. Slide hands, palms side up, into the paper input tray cavity (see Figure 1) until the fingertips reach the end of the cavity. Figure 1: Paper input tray cavityc00068598.jpg
  4. Bend fingers up to push the black Mylar light shields back into place. The proper position of the black Mylar light shield will be flat.
  5. Reconnect the power cord.
  6. Print a self-test/configuration page to verify product is functioning correctly.

Feb 24, 2011 | HP LaserJet 1300 Printer

1 Answer

Paper jam error


How to avoid paper jams

Nov 03, 2010 | Printers & Copiers

1 Answer

Pen gartridge jam


Is it an ink cartridge jam

Please follow steps below : STEP: Disconnect and Reconnect the Printer Power Supply
Unplug the power cord from the wall socket. Disconnect the power supply from the back of the printer.

Wait 15 seconds.


Reconnect the power supply to the back of the printer.


Plug the power cord back into the wall socket


STEP: Raise and Lower the Scanner Assembly on the Printer


Lift the lid of the scanner until the locking bar catches to move the ink cartridge carrier to the center position.


Release the locking bar and close the scanner assembly.


If the ink cartridge carrier fails to center, repeat steps 1 and 2


Scanner Assembly Open but Without the Cartridge Carrier Centering


STEP: Check to See if the Ink Carrier Latches Are Open


Open the printer.


Check inside the printer to see if the cartridge carrier latches that hold the ink cartridges down have popped open.


Close the carrier latches


STEP: Remove any Torn or Stuck Pieces of Paper from the Input Tray and Output Tray


Disconnect the power brick from the back of the printer.


Lift the scanner unit.


Look down inside the printer and remove any torn or stuck paper from the input or output tray by pulling firmly.


Close the scanner unit.


Reconnect the power brick to the back of the printer


STEP: Clear Obstructions From the Input Tray


STEP: Fan the Paper


Grasp the **** of paper at one end (Figure 1).


Place your thumb on top of the opposite end of the paper and fan the paper like a deck of cards.


Flex the paper back and forth, and then fan it.


Straighten the edges of the stack on a level surface.


Top of Form 1


Bottom of Form 1


Additional Information


It is quite possible for objects such as pens, pencils, paperclips, and other small items to fall into the paper input tray causing paper jams to occur. Follow the below steps to try and clear any obstructions that may have fallen into the printer.


Caution:


The next steps involve lifting the printer and turning it upside down. Only perform these steps if you are willing and able to do so.


Remove all paper from the input tray.


Unplug the power brick from the back of the printer.


Unplug the USB cable from the back of the printer.


Lift the printer up and turn it upside down.


Caution:


Make sure that you are holding onto the scan bed to prevent it from falling open when the printer is turned upside down.


Tilt the printer from side to side while it is upside down to see if any obstructions fall from the input tray.

Jul 19, 2010 | HP OfficeJet t65 All-In-One InkJet Printer

1 Answer

Paper Jam HP LaserJet 1300


Hello,

I hope this will be of Help for the HP LaserJet 1300 Paper Jam Trouble Shooting:



  1. See the product user guide for information about clearing jams from the printer.
  2. Make sure that the paper guides are adjusted properly. Slide the guides against the sides of the stack in the main input tray or the priority input tray to center the page. Make sure that the guides are not adjusted too tightly.
  3. The media input tray might be too full. Remove some of the sheets.
  4. Make sure that the media being used meets specifications. Click here to refer to "Media specifications" for more information .
  5. Make sure that the media being used is not wrinkled, folded, or damaged.
  6. Make sure that the printer is clean. See the product user guide for information about cleaning the printer.
  7. If printing to the straight-through output path, close and open the door again to make sure that the green release levers are closed.
  8. The paper might not have been removed from the main input tray before the tray was refilled. Always remove paper form the main input tray before refilling it.
  9. Output capacity might have been exceeded in the paper output bin. Do not allow more than 125 sheets of 20-lb (75 g/m2) bond weight paper to fill the paper output bin (less for heavier paper).
  10. The pickup roller or printer separation pad might be dirty or damaged. Clean or replace the part. (See the product user guide for information about cleaning and replacing the pickup roller and printer separation pad.)

Apr 03, 2010 | HP LaserJet 1300 Printer

1 Answer

Paper jams always appear


According to the top of page 13 of http://h10032.www1.hp.com/ctg/Manual/c00696169.pdf,
Avoid paper jams
To help avoid paper jams, follow these guidelines.
● Remove printed papers from the output tray frequently.
● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
● Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
● Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
● Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
● Do not force paper too far forward in the input tray.
● Use paper types that are recommended for the HP All-in-One.

Dec 02, 2009 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

PAPER JAM


Look for a "jam door" at the rear of your printer (if so equipped).

You will need : 1 can of "compressed air", 1 container of ether rubbing alcohol or some form of Goo-Gone.

1. In short blasts (NOT LONG ONES) blow through the paper path. Open any paper jam access trays before doing this so the bits escape.

2. Using a SMALL amount of Goo-Gone and either a Q-Tip or small dust free cloth, clean all the rubber rollers on the bars. Cheap paper leaves a fine dust and after time will make the wheels very slick.

Doing this every other month can save you from jams and is just a good maintenance plan for your printer.

Also don't use 'cheap paper'.

Good luck! :)

Dec 02, 2008 | HP LaserJet 1300 Printer

1 Answer

Paperless paper jam


Ok, the paper jam ERROR could be due to one of the following:
  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced or repaired under warranty.
If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

Sep 12, 2008 | Lexmark E320 Laser Printer

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