Question about Heating & Cooling
I am buying a flat for my mother - built 1984 which comes with 3 storage heaters. These are all model XTC series C. how old are they? should I replace them with newer models before my elderly mother who like to be warm, moves in would new ones be more efficient?
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Posted on Jan 02, 2017
...not too sure of your model but all dimplex heaters to my knowledge have an 'overload' cut out built into the system. Ours is more up to date but still goes now and then, problem is you have to get into the electrics and click the reset button, normally near or on the thermostat it's self, could be a small white plastic button, or a piece metal sticking up that needs pressing down to reset...but please before attempting make sure that you TURN OFF THE ELECTRIC / REMOVE THE FUSE/ WHAT EVER IT TAKES TO CUT ANY CHANCE OF AN ELECTRIC SHOCK!!!...because I can and will get you if it can ;-)... if your not a competent electrician please get hold of one !... good luck.
Posted on Feb 13, 2009
Dimplex has a Service Manual for your Heater. I recommend requesting the manual through their Literature Request website. I located the owner's manual and the troubleshooting guide via their website, but it appears you will need to request the Service Manual.
Hope this helps.
Posted on Mar 30, 2010
SOURCE: I have a Dimplex Electric
There is a safety bi-metal strip that is probably tripping out. Does it turn back on after a cooling down period ?
Posted on Dec 05, 2010
Testimonial: "Thanks for all the advice. It is working now and has been for the last 15 minutes. Hopefully it will work for a while."
I have the same problem with 3 of the 5 EPX1000s I have fitted in my flat, although mine don't even warm up. They just immediately turn themselves off. My only conclusion is that they are rubbish. Specifically, the so-called overheat protection doesn't work. Avoid.
Posted on Dec 08, 2010
installing a wall mount heater not sure on the wiring .heater has 3 wire black red and blue sources has white and black what wires go together
Posted on Dec 11, 2010
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You say the heater is 'old', so I assume that it's out of its 2 year warranty? Are you referring to the wall-switch or the switch on the heater itself?
The customer service department will be able to give you guidance on finding the problem and resolving it. If you call 0845 600 5111 and have your series number (top left of the unit) and model (CXL) to hand they will be able to help you.
P.S. Please don't try to take the heater apart or remove it from the wall unless you have experience in working on storage heaters, as the unit is VERY heavy!
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