Question about Brother MFC-8840D All-In-One Laser Printer

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Brother MFC8840D says Out of Paper but tray is full. I have tried moving the DX lever and I have reloaded the paper tray and adjusted the paper. Help

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  • MetaSystems Jan 28, 2009

    I had already tried this. I got the printer to acknowledge the paper but dang if I'll ever know why!

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Make sure the rear paper stopper in your paper cassette is not pressed too tightly against the rear of paper. best to leave an 1/8" gap between the paper and stopper.

good luck,
ray

Posted on Jan 28, 2009

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Trey 1 is giving a message out of paper when they is paper inside


The message "No Paper" will appear on the LCD display if the Brother machine does not detect paper in the paper tray(Tray#1 or Tray#2) or MP(Multi-purpose) Tray.

Resetting the Brother machine may resolve this issue. To reset the machine, unplug the power cord from the AC power outlet for approximately 10 seconds and then plug it back in.

Note

For MFC users :
The Brother machine can be powered OFF for up to 4 days without losing faxes in memory.

If the message "No Paper" continues to appear on the display follow the instructions listed below:

When printing from Tray#1 or Tray#2 :

Pull the paper tray completely out of the machine. Go to STEP2.

When printing from MP Tray :

Go to STEP4.

Note Tray #2 is the optional LT-5300 paper tray.The MP Tray is just above the main paper tray and can be accessed by opening the MP Tray door. To open, pull on either the left or right side of the front door by the circular cut out.

2. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. If the back of the paper tray doesn't move, the tray lock button may be in the lock position; slide the lock button to the unlock position and pull out the back of the paper tray again. With the paper removed, you will see the LTR (letter) marking on the plastic plate on the bottom of the paper tray to indicate where the moveable rear guide (with protruding arrow) should be moved to for letter size paper. There is also a marking for legal size paper. Make sure the guides are set at the correct mark. Reload the paper in the paper tray. Make sure the moveable rear guide does NOT push tightly against the paper. It should be adjusted to the LTR (letter) or LGL (legal) position, depending on your paper size. If the moveable rear guide is pushed too tightly against the rear edge of the paper, the paper will get stuck in the tray and a loud plastic snapping noise may be heard when feeding paper.

3. Move the tray lock button to the lock position (slide the button towards the paper).

4. If there is no paper in the tray, reload the paper.

When printing from Tray#1 or Tray#2 :

The tray can hold up to 250 sheets of 20lb paper. Do not overfill the tray. There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic.

Note

If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed tray. Make sure you insert the paper far enough --about 1 inch- under the gray plastic bar in the MP Tray until it stops or it will not be fed and the machine will display the message "No Paper".


5. Verify the correct size and type paper is being used:
When printing from Tray#1 or Tray#2 :


If you are printing from a PC and using the paper tray, make sure that MP Tray is NOT selected in the application's print properties for Paper Source.

When printing from MP Tray :

If you are printing from a PC make sure that the MP Tray is selected in the application's print properties for Paper Source.

Note: Please be aware that the setting in the printer driver will take priority over the setting made on the control panel.

14. If you have set the Tray Use settings for a particular tray, the machine will feed paper only from that tray. If the selected tray is out of paper, a "No Paper" message will appear on the LCD. You need to reload paper in that tray.
To set the Tray Use setting, follow the steps below:

a. Press Menu.

b. Press the up or down arrow key to select General Setup.

c. Press OK.

d. Press the up or down arrow key to select Tray Use.

e. Press OK.

f. Press the up or down arrow key to select the mode you want to use.
You can select Copy, Print or Fax(MFC users only).

g. Press OK.

h. Press the up or down arrow key to select the tray.
You can select Tray#1 Only, Tray#2 Only or MP Tray Only.

i. Press OK.

15. For MFC users :

To test, print the Help List.

. Press Menu.

a. Press the up or down arrow key to select Print Reports, and press OK.

b. Press the up or down arrow key to select Help List, and press OK.

c.Press Start.

For DCP users :

To test, print the User Settings.

d. Press Menu.

e. Press the up or down arrow key to select General Setup, and press OK.

f. Press the up or down arrow key to select User Settings, and press OK.

g. Press Start.

Note

If the problem still continues after following the above instructions,

I recommend you clean the Separation Roller, Pickup Roller and Separation pad following the instructions of the FAQ: My Brother machine mis-feeds paper.

Apr 21, 2012 | Brother MFC-8460N All-In-One Printer

1 Answer

I am having a problem with the paper tray for Brother MFC 8860 dn printer - The paper tray clicks when it is printing a page and then says there is no paper in the paper tray or that a page is jammed -...


The paper is not feeding from the paper tray. The loud click is alarming, but not the problem. Check the adjustments in the paper tray. The left and right guides should be snug, but the rear guide should give between a 1/16 inch and a 1/8 inch of free play. If the rear guide is tight, that is the problem. You can check for this by depressing the lever on the right front of the tray. Depressing the lever should raise the stack of paper out of the tray so that it can slide forward.

If you remove the paper from the tray, but will see calibration marks for the paper size you are using. Unlock the read paper guide n the tray, squeeze the release and move the guide ot the mark for the size paper you are using. For example, it you are using letter size paper, the read guide should point to "LTR".

Oct 13, 2010 | Brother MFC-8860DN Printer

1 Answer

Paper will not feed from tray and makes a loud clicking noise. Says there is no paper in tray


The paper is not feeding from the paper tray. The loud click is alarming, but not the problem. Check the adjustments in the paper tray. The left and right guides should be snug, but the rear guide should give between a 1/16 inch and a 1/8 inch of free play.

If the rear guide is tight, or even snug, that is the problem. You can check for this by depressing the lever on the right front of the tray. Depressing the lever should raise the stack of paper out of the tray so that it can slide forward.

If you remove the paper from the tray, you will see calibration marks for the paper size you are using. Unlock the rear paper guide, squeeze the release, and move the guide ot the mark for the size paper you are using. For example, it you are using letter size paper, the read guide should point to "LTR".

Jun 18, 2010 | Brother MFC-8860DN Printer

1 Answer

Won't feed from bottom tray.


The paper is not feeding from the paper tray. The loud click is alarming, but not the problem. Check the adjustments in the paper tray. The left and right guides should be snug, but the rear guide should give between a 1/16 inch and a 1/8 inch of free play.

If the rear guide is tight, or even snug, that is the problem. You can check for this by depressing the lever on the right front of the tray. Depressing the lever should raise the stack of paper out of the tray so that it can slide forward.

If you remove the paper from the tray, you will see calibration marks for the paper size you are using. Unlock the rear paper guide, squeeze the release, and move the guide ot the mark for the size paper you are using. For example, it you are using letter size paper, the read guide should point to "LTR".

If you have tried that, you can open the plastic box housing the roller in the tray and remove the lint that accumulates on it. I pry the box open with a small screwdriver.

Apr 01, 2010 | Brother MFC-8860DN All-In-One Laser...

2 Answers

Brother MFC 8220 has a red ligth with an error message saying check paper reload paper. I put the tray correctly with papers loaded and it keeps. Cannot print, copy or fax anything


mine was doing the same thing. pull the paper tray out and there is a black lever next to the feed drum, it wouldn't move up and down. I took of the cover and slid the lever over to the left so it would move freely and now it is fine.

Mar 12, 2010 | Brother MFC-8220 Fax

5 Answers

Brother MFC-9840CDW says no paper when trying to print. there is paper, it will make copies and test page, but beeps and flashes no paper when printing. Says "reload paper in MP tray", I've taken out all...


I had this problem trying to print from MS Word in a template I downloaded. I found this link and it worked perfectly. I'm using Word 2010 so I had to adjust accordingly. It's for a slightly earlier Brother model but that did not affect my using it.

Jul 15, 2009 | Brother MFC-9840CDW Laser Printer

1 Answer

"No Paper: error on Brother 8870DW


Hi ccswjk,

I have encountered this error before.
Printers have a sensor on the trays to detect the level of the paper in the tray. First try fanning the paper that you have in there. At time when the printer try to feed a paper and it has a hard time picking the paper up, it may display the no paper error message. Fanning makes the sheets of paper separate from each other making the paper pickup and feed process easier for the printer. And if there are adjustable levers around the paper in the tray, make sure they are snug around it. This helps the printer identify the paper size that's in the tray.

I hope that this solution I have provided you is as simple as what I have encountered. If not, the following link is the user's manual for the printer that you have. http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002000/ALFB_UsaEngUsr_C.pdf

Page 19 contains the No error message troubleshooting, aside from what I already have provided above.

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002000/ALFB_UsaEngUsr_C.pdf

Mar 27, 2009 | Brother Multi-Function Center MFC-8870DW...

1 Answer

Message keeps saying out of paper and paper tray is full.


ok heres what u can do go to ur printer options and check if the paper is set to "letter" or "a4"

Mar 09, 2009 | Brother MFC-8460N All-In-One Printer

1 Answer

Reload paper error


Listen for the paper tray is popping up when you push it in.

Remove the paper tray completly and look for paper in the cavity.

Jun 24, 2008 | Brother MFC-8220 Fax

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