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Keyboard is locked

I loaded A T & T wireless USB Connect Mercury. I had to turn off and restart. WHEN it restared, the keyboard is locked and I can't get past the Password Window

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  • maryduke Apr 02, 2009

    loaded at&t software cannot get keyboard or touchpad to function

    so it apparantly disabled my drivers, I can get in through safe mode, and also when I hooked into a usb mouse, it worked. This started after I loaded it and went to restart.

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Dell sells technology such as computers, computer peripherals and consumer electronics to both consumers and businesses. Dell sells both wired and wireless keyboards and mice that are compatible with Dell and other computer systems. Dell wireless keyboards may encounter hardware, software or other problems under certain conditions.

Power Dell wireless keyboards transmit data to the Dell USB receiver, which in turn passes the data to the computer's operating system. The keyboard gets power from two AA batteries. As the batteries lose charge, the keyboard's transmissions can become intermittent. Replacing the old batteries with fresh ones will ensure consistent communication and resolve the power issue. b> Interference Dell wireless keyboards operate best and are least susceptible to interference when the user places them at the recommended distance from the USB receiver. The distance, specified in the keyboard's accompanying software or installation guide, varies by keyboard. Even if the user places the keyboard at the proper distance from the USB hub, metal objects between the keyboard and hub can create interference; moving objects that create the interference resolves the issue. b> Connection The Dell USB receiver that passes data from the keyboard to the computer requires proper and secure installation in a working USB port. If the receiver connects to the USB port improperly, or if the USB port to which the receiver is connected is faulty, the keyboard will not operate as expected. The user can reseat the receiver in the USB port, or connect to the receiver to a different, functioning USB port to resolve connection problems. b> Synchronization Dell wireless keyboards can broadcast at more than one frequency, just as their associated USB receivers do. If the two devices broadcast at different frequencies, they will not pass information to each other. The user can resolve this situation using the buttons labeled "Connect" on the top of the receiver and the bottom of the mouse. Pressing the buttons simultaneously triggers the synchronization process. b> System Dell wireless keyboards are compatible with most Dell systems. However, a keyboard may be incompatible with a given computer for reasons related to the computer rather than to the keyboard. To determine if this is the case, a user can connect the keyboard to a different computer. If the keyboard functions as expected with the second computer, the problem may reside in the first computer rather than in the keyboard.

Dell wireless keyboard problems
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=715E6659A4141AFAE040AE0AB7E10D59&doclang=en&cs= - Issue0_1

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Method 1: Resynchronize your device with the receiver To resynchronize the mouse or the keyboard with the receiver, follow these steps. Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put any other wireless keyboards and mouse at least 6 feet away.
  1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.

    Note Some newer Microsoft devices are permanently bound to their receiver and cannot be reset. If your device does not have a button, skip to Method 2.
  2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
  3. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
  4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
  5. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
The following example shows the buttons to push to synchronize a wireless hardware device:

Receiver Bottom of the mouse: The connect channel button Different kind of receiver Collapse this imageExpand this image 838398_receiver.jpg Collapse this imageExpand this image 838398_mouse_bottom.jpg Collapse this imageExpand this image 838398_portable_receiver.jpg Method 2: Try different portsTo determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse. USB keyboard and USB mouseIf the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer. PS/2 devices Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device into the PS/2 port while the computer is running.If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations:
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