My robot went over stairs and now want work I'd had it only 3 weeks and had watched it before leaving it alone to make sure it wouldn't go down stair. But it did. How can I get it repaired I'm in nsw australia
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I'm sorry to hear about this. In order to determine the cause of the issue with your machine, we'll need to run through some troubleshooting checks over the phone with you. Please give us a call free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week. It'll help if you have the machine to hand when you call.
Sorry to read about your problem, I hope this helps you out.
iRobot Roomba Vacuuming
Robots and the iRobot Dirt Dog Workshop Robot are equipped with four
infrared Cliff Sensors that prevent robots from falling off stairs or
ledges. The Cliff Sensors are located along the inside of the bumper. If
the Sensors become obstructed by dust or debris, the infrared signal is
weakened. Regularly inspect and clean the Sensors. Use compressed air
for best cleaning results.
Your speaker went out. It could be totally isolated. You're not going to be able to determine what's wrong with your Scooba if something does happen, though, because without those beep codes, there's no way for the robot to communicate with you.
If you're under warranty, call support at 1-877-855-8593 and let them know your speaker went out.