Question about Dell 5100cn Laser Printer

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Hello, I have a Dell 5100 series printer that needs repair. Do you send technician out, or must it be delivered/shipped to a Dell service center? Lori Crane

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We are not the Dell Company, sorry.

It's probalbly cheaper to call a LEXMARK printer service company.

Posted on Jan 27, 2009


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Posted on Jan 02, 2017


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Unable to clean 46 mfc 490 cw

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You are 100% correct. The number of ink purges reached the limit allowed by the printer.

Brother does this because there is a physical ink absorber box that absorbs all the excess ink the printer excretes during normal use. If you just reset the counter, ink will spill all over the inside of the printer, so I would strongly advise against just resetting the counter.

Since it appears like you have enough expertise to open up the printer yourself, you need to replace part number LS4699001. Good luck finding that part, however. As a Brother Authorized Technician/Service Center, I can't just sell you parts to repair it yourself as it is against our merchant agreement.

Your best bet would be to just take it to your local service center or send it to Brother directly.

If you can obtain the part, I will be more than happy to walk you through the reset procedure.

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We need to contact Dell either through Telephone, Email or Chat where they will be sending a technician or taking the Notebook for repair.

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