The 'unable to clean' message comes up using the Brother Model DCP-340CW. I thought the solutions listed on your site re a similar model number might help, but I can't seem to access them. Would be very greatful of any advice. Thank you - Fred.
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Re: Brother Model DCP-340CW - Unable to clean
When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be reset. Disconnect the machine from the power source for several minutes then reconnect it.
If the message continues to appear on the LCD, please contact Brother Customer Service.
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Hi there Solution: ·Machine off ·Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode. ·Press 80 ·Press the “mono start” button several times until you see “purge: xxxx” ·Press “2783” in order to reset the purge counter. You will see: “purge:0000” ·Press the "stop" button. ·Press “99” to exit the maintenance mode. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
the message unable to clean comes from either the print head being stuck in the machien for one reason or another, or the sponge insode the machine is full full of ink. you can try unplugging the machine for an hour or two and seeing if that clears the problem but you will probably need service on the machine
According to the manual, the unable to clean error means a mechanical problem or a foreign object in the machine:
Open the scanner cover and remove
any foreign obstacles inside the
machine. If the error message
continues, disconnect the machine
from the power source for several
minutes then reconnect it.
...because you have run the cleaning cycles too much, the waist inktank is fed up! needs replacing. contact brother hotline or try to get one from a service partner which can be found on the brother homepage of your country.
- pull out the AC plug - put back the AC plug while holding down the "menu" button and keep holding it (15 sec) - now you are entering the MAINTENANCE mode and "error 46" pops up in the display - select 8 by using the arrow buttons ,push OK and select 0 and push OK - 00:00 00:01 OK (the display is showing this message) - now push the MONO button 25 times until you see PURGE: xxxxx - Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok - the purge counter indicates now: purge: 00000 - switch off the printer ,switch it on - ready to print