Question about Brother DCP-350C InkJet Printer

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Brother Model DCP-340CW - Unable to clean

The 'unable to clean' message comes up using the Brother Model DCP-340CW. I thought the solutions listed on your site re a similar model number might help, but I can't seem to access them. Would be very greatful of any advice. Thank you - Fred.

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When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Disconnect the machine from the power source for several minutes then reconnect it.
If the message continues to appear on the LCD, please contact Brother Customer Service.
hope this helps please leave rating (vote)

Posted on Jan 26, 2009

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Posted on Jan 02, 2017

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