Question about Cuisinart DGB-500 Coffee Maker

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Machine shuts off after beans are ground & sometimes when pot is 1/4 full

My grind & brew is approximately 1 1/2 years old and have not had a problem until recently. I clean the machine every other month with vinegar/water solution. Lately it turns off after the beans are ground, and sometimes doesn't shut off until some water has passed through. I then have to press the "grind off" button and then turn it on to complete the cycle. I threw the box it came in away so i do not have the UPC number that Cuisinart requests. This problem occurs both when I use the programmed brewing and the manual brewing. Thank you.

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  • Sue Tolan Apr 02, 2009

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You have not missed anything. Unplugging for longer than 16 minutes (has 15-minute memory) is the only troubleshooting you can perform. Call Cuisinart to find out if you are still in warranty. Serial number is engraved onto the very bottom of the coffee maker - hard to read. All electronics have a failure rate. Cuisinart's is acceptably low, but their coffee makers are the least reliable of all their products. The basic problem with electronic coffee makers is that coffee makers produce high heat, and high heat kills electronics and melts plastic. At least Cuisinart has a 3-year warranty - higher than the industry standard.

Let me put it another way. All coffee makers have a high failure rate. As many Cuisinart coffee makers that break down, the non-Grind-and-Brews still have a 91 rating from Consumer Reports. Consumer Reports doesn't give ANYTHING a 91 rating. A lot break, but you probably won't fare much better by switching to a different brand. The problem with a Cuisinart breaking down is that an expensive unit broke down - you wouldn't be upset if your $15 Mr. Coffee broke every year. The law of averages is on your side - a 2nd Cuisinart will probably last longer.

-Tha Mp3 Doctor
PS: The DGB-550BK is better

Posted on Dec 17, 2008

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