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Schlage keyless lock wont engage the turn and just spins on outside

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Posted on Jan 02, 2017

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SOURCE: Schlage FE365v keyless entry lock.. Lost manual. Forgot 6 digit programming code. Need instructions to restore and set all new codes.

look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.

Posted on Aug 08, 2010

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SOURCE: Once I lock the door and the lock disengages. In

It sounds like its a defect in the mechinasm of the lock Did it ever work and before and how old is it I can tell you this SCHLAGE is a vary low grade look as compared to say a baldwin look set it cost 60% less and is mass produced So not knowing the age and knowing the quailty level i would say its not worth it to try to fix this If you have a warrenty thats still valid for it mabey but it will end up costing more then the thing is worth to repair if it can even be done sorry im just telling the truth good luck

Posted on Nov 24, 2010

  • 963 Answers

SOURCE: my keyless unit lock from the inside but when I

On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.

If you are unable to find your own solution, please contact their Customer Support. here's the link:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

Posted on Mar 06, 2011

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1 Answer

The door will not lock. Inside handle acts freely when lock is engaged. I have changed battery with no luck. Any suggestions?


The inside handle will always open the door whether it's locked or not. This is a safety feature. If it locks from the outside then it's working as designed. Might help you to watch this video.


http://consumer.schlage.com/service-support/pages/instructionsandmanuals.aspx

Feb 28, 2016 | Schlage FE595VCAM716ACC Camelot Keypad...

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Why won't my schlage deadbolt key go to the neutral spot in the lock position to remove the key?


You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.

Sep 18, 2014 | Locks & Locksmithing

1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help


Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

Apr 09, 2014 | Locks & Locksmithing

1 Answer

Schlage keyless deadbolt BE365PLY716 Will not unlock. We put in the code the light turns green we turn to unlock but it just spins like it isn't catching on whatever it needs to to unlock...help!!


Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Please contact them. Hope this helps!

Feb 05, 2012 | Schlage Locks & Locksmithing

1 Answer

Schlage deadbolt


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

Jan 26, 2012 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

I have a Schlage that was in when I bought the house. It is a double key deadbolt lock. Recently my key just started spinning around on the inside lock. The outside one still is functioning. I took a...


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Jul 26, 2011 | Schlage Locks & Locksmithing

1 Answer

Schlage camelot key pad does not engage exterior locking knob when you press the schlage button. I have tried three different locks.


Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

May 02, 2011 | Schlage Camelot Deadbolt Keypad, Satin...

1 Answer

My keyless unit lock from the inside but when I push the outside schlage button to turn the bolt from the outside it just spins - what now?


On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.

If you are unable to find your own solution, please contact their Customer Support. here's the link:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

Feb 13, 2011 | Schlage Lock BE365VCAM716 Electronic...

1 Answer

Once I lock the door and the lock disengages. In other words, the door is secured and the dial outside the house spins freely. I do not need to enter a code to get the door to re-engage. I just hit the...


It sounds like its a defect in the mechinasm of the lock Did it ever work and before and how old is it I can tell you this SCHLAGE is a vary low grade look as compared to say a baldwin look set it cost 60% less and is mass produced So not knowing the age and knowing the quailty level i would say its not worth it to try to fix this If you have a warrenty thats still valid for it mabey but it will end up costing more then the thing is worth to repair if it can even be done sorry im just telling the truth good luck

Nov 24, 2010 | Schlage BE365-CAM BE365CAM619 Satin...

1 Answer

New schlage deadbolt stuck in locked position


Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

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