Question about Belkin (F5D7230-4) Router (587009)

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Belkin G wireless Router

I have comcast cable highspeed internet. The instructions for this router are straight from the router to the computer modem. Of course, it sdoes not cover an additional internet box, like from comcast.

Can anyone out there help me with this?

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Do you have an all-in-one router from Comcast? For example, do you have the cable (RF) line and your PC plugged into the Comcast router? If so, unplug your PC from the Comcast router and connect the Internet port of the Belkin to the ethernet port on the Comcast router. Then plug your PC into the LAN port on your Belkin.

[PC] ---> [Belkin] ---> [Comcast] ---> Internet

Once you have connected your boxes as displayed above, you will need to power everything off and bring up the boxes in the following order:

Comcast (wait 60 seconds)
Belkin (wait 60 seconds)
PC

If you cannot get out to the internet, momentarily press the reset button on the back of the Comcast box. Comcast routers are weird. A poweroff should reset the router but I have seen a few times where nothing works until the reset button is pressed (this is also recommended by Comcast).

I hope this helps.


Dave Grannas

Posted on Jan 26, 2009

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Hi,

Please follow the physical connection setup to get your connection working,

1. Connect the modem cable to the router in the yellow color slot

2. Connect your computer to any one of the grey slot of the router

3. If your Internet Service Provider is cable provider (like Comcast, Cablevision) , then
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In this situation, since the modem is a modem/wireless router in one, my guess is that the MAC address on your machine now does not match the MAC address on the new router, which is what Comcast has stored in their database(s).

Try this: on your computer (while connected to the modem), perform a release on your IP address (start, run, cmd, then type "ipconfig /release"). Disconnect the ethernet cable from the computer. Turn computer off completely. Hold down the reset button on the cable modem until it performs a reset. Once it's back up and running, boot up your computer with the cable back in the ethernet port.

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Worst case scenario: contact Comcast and notify them that the new modem is not recognizing your computer's MAC address and that it needs to be updated in their system. They will scan your computer (through the telnet interface on your modem) and get your computer's MAC address, then (hopefully) make the necessary changes on their end.

After that, everything should work flawlessly. If not, insist on a Comcast tech to "fix" the service that you are paying for.

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