Handle came off, one of the two screws that keep the handle attached to the door is broken. I don't know if I need to repalce the entire handle or just the screws, where can I get the required parts, and how can I fix them back in there. On visual inspection, I am not seeing any apparrent way to take out the two screws from the door and put the new ones back in there.
You have to take the trim off the in side of the door around the glass. Be careful, because the glass could fall out. You should be able to open it with a regular flathead screw driver. There is probably 4 screws holding the handle on. I am pretty sure the only way to get the part is through whirlpool.
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You can order new "cap handles" (the plastic parts that join the aluminum handle to the door for 3.99 each plus 8.99 shipping and handling at the Sears Parts Direct Website. The part number is DE67-00222C. When you have the parts in hand, open the microwave oven door. On the inside surface of the door their is a black plastic frame around the door that pops off easily (gently use a screw driver to pry up the door frame) so that you can have access to the screws that attach the end caps to the door. You will need to hold the remant of the cap handle (the part that is probably broken off even with the glass surface on the outside side of the door) still while you unscrew the screws. Once the screws and broken remnant of the handle caps are out, you are ready to put new handle caps on the handle, then put the handle with the new handle caps on the door. By the way, Samsung was absolutely NO help with this. The agent I chatted with denied that their were any reports of the handles breaking off, so I had to cut and past the postings about the door handle breaking off ON THEIR OWN WEBSITE under "Community Q and A" into the chat box -- still the agent did not acknowldege the existance of these reports...or the possibility of a poor design. I asked for them to send me a couple of the $4 parts as a good will gesture....got nothing but lofty words about Samsung commitment etc. and only a authorized technition blah blah, no action. All you need is a strong thumbnail, a phillips head screw driver, new handle caps.
around the door you will see a plastic cover strip. gently pry it off and under there you will find the screws to open up the door and get to the door handle screws. you dont have to worry about breaching the seal.
There're some half a dozen or so small screws securing that frame to the door face. These screws must be removed. Then, the frame can be pried out by releasing the plastic snappers (with a flat screwdriver) while in the same time gently helping the frame to detach from these snappers' hold and the door face. It's a tidious, somewhat annoying task. The snappers may and will even likely break in the process, but aren't needed for the frame to be resecured to the door face after the handle is replaced. Note that the broken ends of the handle must be held with a pair of pliers or a flat screwdriver needs to be inserted bewteen each of them and the hole, or the ends will turn with the screws. This is because the metal screws' grip of the plastic handle broken ends is very strong and will otherwise won't get separated.Once the above is accomplished, reassembling the door is a brease.
P.S.: The dual end latch may interfere somewhat with the job and can be removed for the prtocess to be undertaken without it disturbing. It's easy to remove and replace that latch, including its spring.
bottom plate of the handle has a keyhole shape in the door-face of it
to go over a mushroom headed screw already secured in the door
tap the old broken handle down the door and it will pop off the screwhead
set the new handle sideways on the door, top end out into empty space, and pull it into place on the screw head, rotate the handle top over the door and screw it into place, dont flex the handle much to twist it in place, they are brittle, and break