Question about Lincoln "Lincoln" POPPER Popcorn Maker

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The gears are striped in the motor

We got a new lincoln popper machine and after 3 uses the gears stripped. Does anyone know how we can get a replacement gear? This company has poor customer service

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We got a Lincoln Popper from discounttommy.com and had the same problem. We sent the whole motor assembly to them for replacement on 10/17/09. It's 1-7-10 and the machine still doesn't work. This company has the worst bunch of incompetent morons I've ever dealt with! They have dropped the ball every step of the way and offered NO apology!! I even spoke to the owner and he defended their 'Customer Service Manager' who has done nothing but screw everything up!! Incredible!! The motor they sent spun in reverse, they sent the wrong size gear for it and they sent the wrong piece that goes above the kettle around the motor gear shaft. And that's just half of the story!! Our PTA had to go and by a Gold Label machine from a local vender for over $450. because discounttommy could not replace the motor before we needed it again on 12-3-09 for concessions and they had 6 weeks to do it!! So my solution is to AVOID discounttommy.com first of all and avoid these cheap machines. Gold Medal is the best machine. It has metal gears unlike the cheap junk machines plastic gears. Trust me on this please!!

Posted on Jan 08, 2010

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