Question about Toys
Posted by Anonymous on
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Posted on Jan 02, 2017
You call them up and you COMPLAIN. You tell them that you just bought this item in the last 6 mos. and the store will not take it back. Talk to a supv. if you have to. THEN they will tell you to take a permament marker and write a # they give you on the item, take a pic, email to them, and then call them back up and you should be able to 'order' any item of the same value you paid thru their online c/s. We had a Cozy Coupe car from 2003 that the parent handle swiveled and didn't hold firm. I called them up in 2005, sorry, had to lie and say I had just bought it that year, and they had me do what I explained, and then I purchased a $60 toy box from them and I did not pay for S&H. Good luck! I've always told people they back their products, regardless of how old they are! And honestly, that's what I thought with climbers, etc. They should really offer you a replacement. Now if none of this works, EPOXY glue always works great! And brace with something? Just bring the broken piece into Home Depot. :)
Posted on May 31, 2009
The key is that one side/side combination must be done 1st then the others are easy. On ours I think it is the yellow/orange combination. Just try all the combinations. One works pretty easily, the others do not. We struggles too until we found the right combination. good lluck
Posted on Aug 15, 2009
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