Depends if the circuit board is damaged. If not and competent technicial should be able to repace the socket. If the board is damaged it will need replacing, unfortunatley this is coded to the hard drive so it is only possible if it is performed by Archos
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Like 99% of the Visual Land products, the reset button usually fixes these issues. Try that, if not make sure the head phones are fix right with the player. If you have to force the headphone jack into the player of if it is loose, that could cause the player to believe there is no headphones pluged in. The V-Touch as a slandered, 3.5 mm headphone jack (most headphones are 3.5 mm) If you still have issues, you will have to format the player, doing so will erase ALL data that you have put on the player restoring to factory settings.
If so the micro speakers within the phone is faulty . It is important that you remove the phone covers and check on the continuity of the speakers. If the speakers are working then the connection from the board and also from the external headphone socket must be checked. Sometimes this jack which has the cut off to the external can be faulty.
It's worth a shot, is there a pan control somewhere in the settings? These settings act as a cross fade between the right and left stereo signal. If its on all the way left or all the way right, you won't get sound out of one phone. Also have you tried to use a different pair of phones? The only other thing it could be is if there are internal volume/gain controls. My iPod has these. It limits the max volume I can get out of it. It may have been turned on some how. If it's not any of those, then i'm afraid you have a faulty headphone jack. It may be need to be sent in for warranty, or repair. If this is the case, you could in the mean time fanagle it a bit... Sometimes if you pull a phone out of the jack just a touch it creates a short in the jack which sends the single thru as mono. Hope that helps.
HI, bought the following off ebay and they worked just fine. I to thought that the socket on the right side was audio only. Can't get a picture via my DVR (may be a fault) however this item works great.