Question about HP Photosmart D5360 InkJet Printer
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Posted on Jan 02, 2017
Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.
If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.
Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.
Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.
If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.
If you have any further questions, please ask me using the comment box below.
Solution one: Remove and reinsert the ink cartridges
NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
Posted on Nov 11, 2008
please follow the onscreen instructuions from the below mentioned URL and hopefully this should fix the problem
If still your problem is resolved please follow the below instruction
hope this should resolved your problem if not then call
HP toll free number 1800-474-6836 they will change the printer if the warrenty period is there.
hope your issue gets resolved
Posted on Feb 25, 2010
This error message usually happen if the cartridge is not properly seated or the copper-colored electrical contacts have problem. Check this website for proper cleaning and installing ink cartridge.
If the problem is resolve try replacing the ink cartridges.
Posted on Apr 24, 2011
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