Question about HP Photosmart D5360 InkJet Printer

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Print cartridge missing or not detected hp photosmart d5363

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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worldvet
  • 859 Answers

SOURCE: My HP photosmart C4200 ALL-in-One

Hello,

Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.

If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.

Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.

Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.

If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.

If you have any further questions, please ask me using the comment box below.

Regards,
Worldvet

Solution one: Remove and reinsert the ink cartridges

  1. Turn the product on.
  2. Make sure to have letter or A4 unused, plain, white paper loaded in the input tray.
  3. Open the ink cartridge door.
    NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door c01333689.jpg CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
  4. Wait until the carriage is idle and silent, and then lightly press down on an ink cartridge to release it. The error message should indicate the problem cartridge by displaying an icon that represents it.
    • The tri-color ink cartridge is in the slot on the left.
    • The black or photo ink cartridge is in the slot on the right.
    Figure 2: Pressing down on an ink cartridge to release it c01333690.jpg 1 - Ink cartridge slot for the tri-color print cartridge 2 - Ink cartridge slot for the black and photo ink cartridges
  5. Pull the ink cartridge toward you out of its slot.
  6. Make sure the tape has been removed from the cartridge. If the tape has not been removed, remove it now. Figure 3: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or reattach the tape.
  7. Hold the cartridge with the HP logo on top.
  8. Reinsert the ink cartridge into its slot by gently pushing the upper part of the ink cartridge forward until it clicks into the socket. CAUTION: When installing the ink cartridge, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position. Figure 4: Incorrectly grasping the top of the product for leverage c01333691.jpg Figure 5: Pushing the cartridge in firmly c00853118.jpg
    • When installing the tri-color ink cartridge, slide it into the left slot.
    • When installing a black, photo, or gray photo ink cartridge, slide it into the right slot.
    Figure 6: Tri-color cartridge in the left cartridge slot and black cartridge in the right cartridge slot c00880896.jpg
  9. Close the ink cartridge door.
If the error message persists, continue to the next solution.

Posted on Nov 11, 2008

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  • 4 Answers

SOURCE: printer says 'cartridges missing or not detected'

Did you run the print sample page used to align the print cartridges by scanning the test page?
gary.schaut@gmail.com

Posted on Jan 12, 2009

  • 83 Answers

SOURCE: HP Photosmart C4585 printer says print cartidges

Try to verify if it recognises the catridges you have. If not, clean the contact pins and try to fix it again.

Posted on Jan 13, 2010

michaelshaun
  • 126 Answers

SOURCE: I HAVE A HP PHOTOSMART C4580 ALL IN ONE PRINTER

please follow the onscreen instructuions from the below mentioned URL and hopefully this should fix the problem
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&cc=us&lc=en&dlc=en&product=3418707

If still your problem is resolved please follow the below instruction
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01672980&cc=us&lc=en&dlc=en&product=3418707

hope this should resolved your problem if not then call
HP toll free number 1800-474-6836 they will change the printer if the warrenty period is there.


hope your issue gets resolved

thanks
regards
hamid

Posted on Feb 25, 2010

SOURCE: HP Photosmart C4580 Print cartridge(s) missing

This error message usually happen if the cartridge is not properly seated or the copper-colored electrical contacts have problem. Check this website for proper cleaning and installing ink cartridge.
If the problem is resolve try replacing the ink cartridges.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&lc=en&dlc=en&cc=us&lang=en&product=3418707#N68

TNX

Posted on Apr 24, 2011

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Did you run the print sample page used to align the print cartridges by scanning the test page?
gary.schaut@gmail.com

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