Well I called the support line and they just told me to simply
reconnect it while I'm on Rhapsody and it should do it and it didn't
work. I just got this on this past recent Christmas. So is anyone
possibly avliable to help before it expires in 2 days?
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Audio files from music subscriptino services come in several formats - Mp3, WMA, AAC, and sometimes WAV. The Rhapsody trial is for a subscription level that gives you the songs in WMA format. They have a license system on them called DRM protection. That is the problem with services that give you WMA files - once your subscription has expired, you cannot use the songs anymore, no matter how much you paid for them.
Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired.
SOLUTION 2 - Songs downloaded from music subscription service If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps: 1. Make sure that your account subscription is updated and active. 2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 3. Renew the licenses of your tracks For Rhapsody: On the Rhapsody console, right-click on your device and select License
1. Check the date & time on your PC & on your mp3 player. They should be one and the same.
2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody:
1.Open Rhapsody / Best Buy Digital Music Store and sign in
2.Connect your mp3 player to the computer
3.Go to My Account --> Update Track Licenses
4.Transfer a track to your device
5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
4. Click on this links if you are asked to synchronize your device with rhapsody?
http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 For others: Contact music subscriber for instructions on how to renew as they vary.
SOLUTION 3 - Rename the Windows DRM folder
NOTE: The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks.
STEP 1 - Edit the folder options of the PC to show the hidden files Windows XP: 1. Double-click My Computer. 2. On the Menu bar, click Tools > FolderOptions, and then click the View tab. 3. Under Hidden files and Folder, click to select Show hidden files and folders. 4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 5. Click Apply, and then OK.
Windows Vista: 1. Double-click Computer. 2. Click the Organize button at the upper left corner. 3. Click Folder and Search options. 4. Click the View tab and select Show hidden files and folders. 5. Click to clear the Hide protected operating system files check box. 6. Click Apply, and then OK.
STEP 2 - Rename the DRM folder 1. Double-click My Computer > C: > Documents and Settings > All Users. 2. Right-click the DRM folder and select Rename. 3. Rename this as OLDDRM. 4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses.
STEP 3 - Synchronize your device once more on MTP mode
SOLUTION 4 - Format the player under Windows Media Player.
It seems that the music store only accepts certain kind of mp3 players but also some accounts are closed down if there is no activity on that account for a certain time. I am pretty sure its more than a month though. I would give them a call.
Yes I solved the problem..I contacted Rhapsody and they told me my 30 day period had been expired and I needed to renew my subscription which would be $14.99/mo. All the songs that I downloaded onto my mp3 I thought I would automatically get after the 30 day period was over...guess not!
I don't really know how Rhapsody works - do you have to download strait from the site to player, or do you save the files to your hard drive in between. If you have them as individual mp3 or wav files on your hard drive try using a different media player.
I did read in the installation guide for my ma566 that its not compatible with downloads "purchased from" itunes. Maybe its the same thing with Rhapsody?
Re: the xp vs win98 - on a phone call to Nextar tech support, I was told that if you have XP you don't need to use the driver disk but you might need to help the computer search online for updated drivers. I'm not sure if your saying your issue is that your COMPUTER is acutally 98 when it was "supposed to be" Xp, or if you are trying to use the 98 driver disk on xp and its not working.
Did your computer ever even recognize that the mp3 player existed? Or are you getting a specific error message?