Question about Brother MFC-5460CN All-In-One InkJet Printer

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Print unable 30 & print unable 50

Paper jam. Cleared. Now have these errors on lcd, refering to User Guide Troubleshooing & routine maint chapter, which does not exist. Will not print, fax, scan or turn off ! What are these error codes & how can i rectify them??? nothing seems broken or unplugged.

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  • rrd4u Apr 18, 2009

    "print unable 36 see troubleshooting and maintenance" on lcd screen cannot turn off, print anything. Help please? Looked on brother site and no numerical error codes..

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I had the same problem. I got a sledge hammer and hit it till there was nothing left. Then I bought a new printer. Takes the frustration out of the fix

Posted on Mar 10, 2009

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Hi there. . . okay . . . Follow this step
1.) Unplug your printer.
2.) Plug your printer again while holding the menu button 15 sec.
3.) select 8 by using the arrow buttons ,push OK and select 0 and push OK
4.) then numbers appear looks like this ###:### ###:###.
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- CHEERS!
 email me if I help you. . ryuuzaki182@gmail.com 

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1 Answer

Print Unable 36 LCD Screen on printer reads: Print Unable 36. See troubleshooting and routine maintenance chapter in User's Guide But i cannot find my User Guide can you please e-mail me what is in the...


That error is a carriage travel error, the printhead is not moving freely. Most often paper scraps either on the extreme right side where the printhead parks, or on the extreme left side where it's hard to see.

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I have a MFC-5460CN and it is flashing across the screen "print unable 30 see troubleshooting and routine maintenance chapter in user guide" and we do not have a user guide


The 30 error says the carriage is not moving freely. Look on the extreme right and left with a light and see if there's a paper wad on either side. If you had a paper jam you could have pulled the encoder strip out of the sensor slot on the carriage and may need a shop to repair, but check for paper first.

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I have the same error message “Check the Troubleshooting and Routine Maintenance Chapter in User's Guide" I called customer service for "BROTHER 1-800-284-4329 USA; 1-877-BROTHER for CANADA. The Tech’s and I performed a series of diagnostic test, via the phone but were unable to solve the problem... Brother seem to believe that I have a defected printer head, Brother referred me to a local authorize service agent for Brother. I do have my User's Guide and there is no additional information that I was able to use to resolve this problem. HOW EVER, I am able to get the machine to print by opening the cover and close it as if I had installed ink, or removed a paper jam “SIMPLY OPEN AND CLOSE THE COVER”. I also vacuumed and blew the insides and the outside buttons of the machine with forced air from my vacuum, after all that I still have the same problem. My solution...buy a new machine mine is 32 months old and I probably have ran 15k or more print, fax, and copy jobs.
Some times we need to know when to move on, TIME IS MONEY AND TIME WASTED IS UN-REFUNDABLE.
GOOD LUCK
TG/Ks

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