MY CD/DVD Disk drive will not read anything

Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Hi,

Device Manager states that it is working properly because it is detected by the computer. However, device manager has no capability of check if there's a problem with the lense of the DVD Drive. You can try a diffent CD to check if the problem is with the MS office CD or with the drive. If the DVD Drive still cant read any other disk it only means that it has a bad lense and you need to replace the DVD Drive.

Thanks for using Fixya.

try rolling back the driver

You need to first check if the disk is being detected by Computer--

click start---computer ---check if the disk that u insert is visible there or not.
And also chk in device manager---by right click on computer--properties---device manager(vista)--look for cd/dvd drive.
right click on my computer---properties---hardware----device manager(xp))--look for cd/dvd drive.

If not visible in device manager then u have to open up ur computer and reseat the cd/dvd drive cables...

If its visble in device manager--then right click on the option under cd/dvd drive----properties----check for the error code.
If error code 19 , 31 , 32 , or 39 is displayed inside Device Status.

Then click start -- run -- and -- type regedit -- click ok . the registry editor appears.

In windows XP -- click file -- EXPORT-- TYPE A FILENAME THAT IS EASY FOR YOU TO REMEMBER AND CLICK SAVE.

A COPY OF THE REGISTORY HAS SAVED FOR BACKUP PURPOSE.
CLICK THE PLUS SIGN (+) NEXT TO THE FOLLOWING ITEMS IN THE LIST :

In Vista click:

HKEY_LOCAL_MACHINE
SYSTEM
CURRENTCONTROLSET (OR THE CURRENT CONTROL SET WITH LOWEST NUMBER IF THAT IS ALL THAT IS LISTED)
CONTRO
CLASS
SELECT 4D36E965-E325-11CE-BFC1-08002BE10318
SELECT THE UPPER FILTER IN THE RIGHT WINDOW AND PRESS THE DELETE KEY
CONFIRM THE DELETION BY CLICKING YES
SELECT THE LOWER FILTERS IN THE RIGHT WINDOW AND PRESS THE DELETE KEY
CONFIRM THE DELETION BY CLICKING YES
DELETE ALL OTHER UPPER FILTER AND LOWER FILTER VALUES WITHIN THE 4D36E965-E325-11CE-BFC1-08002BE10318 KEY
CLOSE THE REGISTRY EDITOR AND RESTART THE COMPUTER ...
This should resolve the issue...
Let me the the error code and msg in device manager window.....

Thank you ....

Try deleting it in the device manager and then reboot your computer to see if it will detect it, then when it asks, point it to the driver.

when you say disk did you mean hard disk? if you do... did you recenlty install a new hard disks?... if you did... did you check the jumper-master-slave configuration when installing the new hard disk?
only one hard disk can be configured as master in each ide channel. set up to master (not single) the one on the end of the ide cable and set up to slave the one attached to the midlle of the ide cable.
check that both hard drives are properly attached to the cable and that the power cable is properly seated.

when you say disk did you mean cd rom disks or dvd disks?
does it work in other computers? if it doesnt.. you cd/dvd disks may be the problem
are you trying to read a dvd disk on a cd rom only drive... you can't read a dvd in a cd rom drive.
if you cd/dvd rom drive should read the disk you're putting in, check in device manager if your system detects the cd/dvd rom drive. if it doesn't: check the physical connections (reseat ide cable, check jumper configuration for slave and master on your cd/dvd rom drive and check that the power cable is properly seated), check also in device manager the properties of the cd/dvd rom drive and check if it says on device status if the device is working correctly. if it doesn't post the error code that it may give you or google a solution with error code.

suggestion.. be more specific when posting your questions.. that way it will be easier for a solution to be provided as your issue could be interpreted in different ways

This is my error in report viewer for my dvdrw in laptop.
dvdrw icon is hide and it can't read any disk dvd/cd.
PLEASE HELP ME! THANKFUL
" Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. "

Go to the device manager. uninstall the dvd drive .restart computer after turning the power off. re-install the device from add hardware wizard.restart computer.this may solve the problem.

Did you try to click "Troubleshoot" on the page that reported "cannot start" ?


Did you try to click on the device, and choose "uninstall" ?
Then, rebooting Windows should cause Windows to "find new hardware", and properly configure the DVD/CD drive.

check your power supply