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Turn Sansa Clip on. Press the "Menu" (Home) button on the Sansa Clip.
Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
down to "Reset All," and select. You will be asked to confirm the
reset. Select "Yes." This option will simply allow you to reset the
language and location settings on your Sansa Clip. It will not erase
data from the clip. To do a complete factory restore, follow steps 4
the "Settings" menu, scroll down until you reach "Format" and then
select. You will be asked to confirm if you wish to format. Select
for the screen to say "Formatting Complete." You have now cleared all
the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip
a frozen Sansa Clip by pushing the power button up and holding it for
20 seconds. Release it, and then turn it on again.
Go to the Sansa website and download the "Sansa Firmware Updater."
Select "Run" when the updater installs. (Installation will take less than two minutes.)
for the Sansa Firmware Updater to run through its system test. It will
ask you to connect the Sansa Clip to the computer to update your
the Sansa Clip and then remove it from the computer when instructed. If
this process does not unfreeze your Sansa Clip, contact Sansa support
at the Sansa Firmware Updater website.
If it's brand new and you bought it at a store, exchange it. If it's an online store and not refurbished you should probably call Sansa as it will be in warranty. If it's refurbished (has a silver capital R sticker on the back) or was an auction item then you can either call Sansa (although they aren't much help with refurbs). If you aren't afraid of working with small objects, are reasonably intelligent, and own a screwdriver, then you may want to clean the contacts (I don't know if this will void an existing warranty or not).
Instructions are at: http://joustin.com/?page_id=10
Note, he uses rubbing alcohol but a less messy method is to use the eraser from a standard #2 pencil (pink eraser) to do the cleaning.
(Alternately you can use any contact cleaner spray made before 1990 without opening the Sansa...of course the good stuff was banned for manufacture so newer stuff may not work)
Well, you probably have a fast scroll wheel. If you aren't doing it already, try installing Rockbox from rockbox.org This will give you some more control over the speed, and I personally use it. If you do not want to void your warranty, try updating to the latest firmware.
Such a problem generally comes when your scroll sensitivity is high, try reducing the scroll sensitivity from control panel -> mouse if you mouse scroll does not take quantized steps (moves continuously rather than in steps ) this is quite a common problem and can also be reduced if not completely removed by decreasing scroll sensitivity.