Question about HP Officejet 9110 All-In-One InkJet Printer

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Will not turn off, computer cannot find.

My officejet 9110 will not shut off. When I plug it in it will not shut off even when I hit the on/off button. The button stays lit until I pull the plug. Also, my computer is failing to find the printer. This should be plug and play on Windows xp. Last, the screen, when I plug the thing it reads only continuous dots like................. and continues until I pull the plug. HP is no help, they want a fee to do anything! Help me please!

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Re: Will not turn off, computer cannot find.

Do this, Unplug the power plug. Then unplug the usb cable. Wait about 90 seconds. Plug the power cable back in but not the USB cable. See what happens. Turn it on if it doesn't come on. Are you using Vista? If it comes back to the continuous ******, then you might need to get a local service company (authorized on this machine) involved. Could be several things; bad printhead(s)(underneath the ink cartridges) , usb cable, printer driver problem (download latest driver for hp), firmware or board problem.

Posted on Jul 16, 2007

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