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1. Remove battery from phone, and unplug from charging cable 2. Unplug Phone base 3. Hold Page button on base and plug it back in. While holding page button wait for in use light to go solid. Once solid unplug base. 4. Hold clear button on the phone pod and plug in charging cable until you see ----- on the screen. 5. Press 0 6. Unplug power from phone pod 7. Hold clear button on the phone pod and plug in charging cable until you see ----- on the screen. 8. Hold the page button on the base and plug it in, Hold page button until the in use light blinks. Let go of page button. 9. Press 9 on your phone. If it says Reg o it is finished. If it says Reg fail try again if it fails twice please call Tech support. 10. Replace Battery 11. Make a test call