Cannot lock correct Dell ink cartridges in carrier
The ink cartridge carrier will lock when empty, but will not lock when the ink jet cartridge is inserted. This was a problem when I first purchased the computer and printer in 2005. Now, after trying to lock new Dell
cartridges (correct Pin number), and an old one which was previously locked in the carrier, I have had no luck. My printer is the Dell photo all in one printer. I called Dell Tech and was told it must be a spring which I do not find. The printer performs beautifully; I do not wish to buy another. Your help will be apprciated, thanks.
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Failing to scan when an ink cartridge is empty is the normal behavior of most ink-jet printers. They are printers first and the manufacturers put in a lock to prevent air bubbles or dried blobs of ink stuck in the print system.
Replace the empty ink cartridge and then scan your document. To avoid the issue in the future, get a stand-alone scanner.
Press the ink button on the control panel repeatedly. This will work if at least one cartridge is completely out. With the scanner unit open, then the first press of the ink button will move the cartridge carrier to line up the empty cartridge with an "empty cartridge" mark on the printer. Each subsequent press will cause the next empty cartridge to line up with the mark. Once all of the empty cartridges have been indicated, the next press of the ink button will bring the cartridges into the replacement position.
If you want to change a cartridge when none are empty, you need to enter the Epson Toolbox (with the printer in a Ready state - scanner unit closed, etc). Then use the software to set the printer to change the ink cartridges. When prompted by the software, open the scanner unit and follow the directions for changing the ink cartridges.
If the cartridge carrier isn't moving when you press the ink button, look for anything blocking the path of the carrier. Even small pieces of paper could stop the mechanism. Use a flashlight to check the corners. (You may want to unplug the printer and try moving the cartridge carrier by hand to check below it.) Some models have the cartridge carrier run on a plastic strip that can come out of the guide on the back. Move the strip back and up and down until it is repositioned.
Error 0502-Carrier Stall indicates a physically blocked
carrier. This condition can occur for many possible reasons. Most
often, the carrier is blocked because the ink cartridge lids are open
while the printer is on (Figure 1).
Figure 1: Open Ink Cartridge Lids
Reseat the Ink Cartridges and Make Sure the Lids Are in Place
Make sure the printer is turned on.
Lift the printer's front cover.
The ink cartridge should be in the up/loading position unless the printer is busy.
Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
Remove the cartridges.
Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
Replace the cartridges.
Snap the lids closed.
Close the printer's front cover.
When prompted on the printer's LCD to choose New or Old, choose Old.
For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.
Buy only genuine Dell replacement cartridges. Dell states their printer cartridges cannot be refilled with ink and that only their cartridges work in the printer.
Bring the cartridge carrier of the printer to the center so you can access the ink cartridges. Open the cover of the printer and the carrier slides to the center. Make sure the printer is turned on.
Remove the old black ink cartridge to use the color cartridge. If you allow the old black cartridge to remain in the printer, you will get error messages that the ink is low. The printer may also keep reverting back to the black ink as the default color when printing.
Open the package of the new color cartridge carefully. Remove any blue packing tape that's on the ink cartridge. Take care not to touch the gold area or you could damage the cartridge. Insert the new color cartridge into the correct slot in the printer, the right side of the cartridge carrier. The ink cartridges aren't interchangeable; they need to be placed in the correct slot.
Close the cover on your printer after installing the color cartridge. Run a print test to make sure the color cartridge is installed correctly. Use the Dell Ink Management System to monitor your printer and all-in-one functions. Thanks Thiru