Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH-1 won't stop filling with water

I received this front loading Maytag Neptune MAH-1 washer a week ago. It's eight years old. It worked fine many times, and then we moved it. The on light didn't work, so we took the back panel off to tape the "on" light plug closer to the little hole meant for the light.

Next time I used the machine, water started pouring out the middle bottom of door. We started collecting the water, the whole family with buckets etc. Then we realized that the cold water intake kept going even though it was in spin cycle, and even after the spin cycle was finished.

We turned off the main intake, and then only could we empty the machine.

The next day, I noticed some more water in the drum, so put it in spin again and walked away. Came back 10 minutes later and opened the door, only to have a waterfall pour out. I quickly slammed it shut but not before many gallons were on the floor.

Turns out that after the spin cycle, the machine just kept filling up.

So... what to do?

Posted by on

  • Anita Na?mi Jan 26, 2009

    Well this morning, it got a bit more complicated. I decided I could probably do a wash, and then just turn the water intake off during the last spin, so I didn't have the flood again.

    Now I can't turn the washer on. That is, while I press the ON button down, it starts to fill up, but as soon as I release it, the machine is off. It makes me think the whole "computer" if there is one, is hooped.


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  • 42 Answers

A couple things may be going on here... you may not want to hear, but the Neptune has a had many "consumer related problems".

If your complaint is "will not stop filling with water" I would access your inlet water-valve (typically blue with 2 black battery looking solenoids; where your water-lines connect directly), test for continuity and replace as necessary. Sometimes inlet-water valves also go bad where the complaint is: "no water comes in at all".

Posted on Jan 26, 2009

  • Maintunivers Jan 27, 2009

    Your problems can be steming from one of the following;



    Defective Door/Safety Switch (Most likely); Upon pressing start, the computer control board passes power to door switch acknowledging the door is shut. Then, upon acknowledging the door is shut, power is then passed to the water valve to open and allow water to enter. * This especially may be the case, since you've previously described door problems where the machine actually let you open the door when full with water.



    I would disconnect all power to the appliance, remove and test the door switch for continuity; while ensuring to depress the switch when testing. (Should have 2 screws located near the door switch; slowly back-out and disconnect attached wiring and label appropriately)



    Defective Computer Board: Difficult to diagnose; about $150 for part only.

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