Question about Arris Touchstone 450a (CM450) Modem
I have cable modem with an Arris modem and we tried to use our D-Link 2310 router but it doesn't work we can't get the net (I ain't using the wireless and don't care about it btw). I've changed the router twice and switched the modem once and it didn't change anything.
Plugged directly into my computer the modem provide internet just fine and my modem has been tested at a friend's place (who's with the same ISP) and it work perfectly.
I call D-Link they say that the problem is my modem, Videotron (my ISP) says that the problem is my router. They all evade their responsibilities and I really don't know what to do anymore. I've tried everything thing I found on the net but it doesn't help.
When you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).
put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.
check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)
access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.
Posted on Jan 26, 2009
Ohms method (Clone MAC Address) works well for me. Thanks
Posted on Apr 18, 2009
Is my 802.11g router Model #cm550A c Router wireless
Posted on Sep 11, 2011
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Posted on Jan 02, 2017
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