Question about Canon Dr-7550c Color Duplex SCSI-Iii USB Scanner

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Paper tray not lifting

My unit is almost a year old and the scan count is only 12,000. Paper tray not lifting. When using DRUnification Tool to check the sensors The paper detect sensor in the lower unit (paper tray) works fine. The pick unit paper detect sensor in the upper unit just below the feed roller however is on. When I cover the sensor with my hands it turns off. If I close upper unit the sensor light turns back on and tray does not lift. I lift upper unit and cover sensor with my hand and it turns off. If I lower upper unit almost to close and leave it for a minute before closing it, the sensor lights remain off and when I close it completely the light remains off and paper tray lifts. However when I scan documents and after the last page the pick up roller makes a loud noise and bounces up and down. When this happens the paper try will not lift and when I check the DRUnification Tool the pick unit paper detect sensor is lights are on again. Do I need to replace the board and sensor for the paper that is in the upper unit? If so what is the part or part #. Please help. Thank you.

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Posted on Jan 02, 2017

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mohanchennai
  • 490 Answers

SOURCE: The front paper tray that lifts the page to scan

On the right side of the scanner there is a motor just behind the small bulge in the cabinet. The motor lifts the paper tray through a bevel gear. Incase the palstic gear is damaged, it maynot lift the tray.  U may need to change the gear.
Even if the tray is overloaded, the tray will not lift.

S. Mohan, Chennai, India

Posted on Mar 02, 2009

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FixinFax
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SOURCE: the paper feed on a canon 9080 is not working.

The small ribbon cable underneath of the lift tray is probably broken.

Posted on Jan 14, 2010

rockmeister
  • 2047 Answers

SOURCE: Bought a used Canon DR

Hello Joel, the problem with your scanner is from the rollers. The rollers are a bit stiff therefore the repeated jamming on the paper inside the system. What you have to do is get an expert to help service the unit and apply oils in the main parts which matter for the roller to move effectively. once this is done the unit will let the paper pass through and function effectively.
Hope this solution has been helpful?

Posted on Mar 07, 2011

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CANON DR-9080C TRAY MOTOR BUZZES THEN I GET AN ERROR THAT SAYS NO PAPER FOUND.CLEANDED THE SENSOR WINDOW, CHECKED ALL THE CONNECTIONS BUT STILL NOT FIXED.


Hi Marc,
***Make sure that you plugged the cable that comes from the camera detect PCB (sensor) into the document board assy (metal part under the plastic tray).*** You said you checked all the connections, but I would recheck them, and trace them all the way through the metal lift mechanism...the cabling has junctions that run through the metal box all the way across to the right side of the machine and plug into the 10Sub PCB. You will have to remove the metal lift mechanism and unplug to cables from the 10Sub PCB. You will also have to separate the upper and lower parts of the metal box. You might as well clean the metal box out, check the plastic gears, make sure the motor is plugged in, and regrease the plastic gears if they look like they need it. Check the wiring for crimps or breaks too. When you reassemble the box, make sure that the black "U" shaped photo interrupter doesn't get knocked out of place. If everything still looks ok, I would replace the sensor and retest. The buzzing noise from the lift tray may or may not be related. There is a stepping motor in the lift tray assy that could have a problem. Order them both, they are pretty cheap.

Hope that helps...let me know

Feb 13, 2015 | Canon DR-9080C Path-Through Scanner

1 Answer

Hi, i have a Canon dr 9050c scanner. I have the folowing Problem: When the Scanner power on then the Tray move up and down. if i start a scan from PC than can the Scanner not lift up the tray. It sounds...


It sounds like you diagnosed it.
The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor.
Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue.

Hope that helps,
Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Aug 26, 2013 | Canon DR Office Equipment & Supplies

1 Answer

Tray lifts to meet the rollers then drops back down. Error message 'No page was found in the feeder'


Clean the 'black dot' in the centre of the paper tray. There is an optical sensor under that. The tray will lift even without paper, but will go back immediately.
If the scanner stops after 3 pages, check disk space in your computer. If you are scanning in TIFF uncompressed, it takes lot of space. For color and Grey try JPG format, for mono TIFF G4 is the ideal option.
S. Mohan, Chennai, India

Mar 02, 2012 | Canon DR-9080C Path-Through Scanner

1 Answer

Paper will not feed. the lift tray does work. 1.5 to 2 inches of the top of the paper feeds before it stops. when i used count only still get the same problem with


A01 is pickup error. Clean the paper sensor in the paper lifting tray and try. Clean the rubber rollers also.
S. Mohan, Chennai, India

Nov 17, 2011 | Canon DR-9080C Path-Through Scanner

1 Answer

I have a canon 6080 scanner. getting a error "no


Clean the two 'black dots' in the paper tray, just under the roller. They are actually paper sensors. Try 'page counting'. If this works, the scanner is okay. If the problem still persists, try reloading the scanning software.
S. Mohan, Chennai, India

Nov 17, 2010 | Canon DR-6080 Path-Through Scanner

2 Answers

Scanner is not taking the pages and it is showing error message 4401


Please explain the problem more clearly.
Switch on the scanner, load some papers and try 'page count'. If it works, then there is no problem with tray lifting or paper movement. If this is not working, try 'Qumatool' and give a command to lift the paper tray. If it lifts, then the problem is with a sensor under the paper lifting tray. (It may not be in HP - Home position). If the tray is not lifting, then you may have problem with motor. S. Mohan, Chennai, India

Aug 18, 2010 | Canon DR-9080C Path-Through Scanner

1 Answer

Paper tray at front of scanner will not lift. Scanner has been reset multiple times and computer rebooted as well. Error msg= unknown error canon DR-6080/7880/9080C driver versioin 1.3.10502.17001 (-4523)


Disconnect the scanner from the Comp, Try 'page counting'. If the papers go through, then you know feed mechanism is okay. if the tray is not lifting, then you have a problem. Use Qumatool software and check if the tray is lifting. If the scanner tray if lifting then the motor is okay, if not, the lifting motor may need a check.If the motor is okay, but tray not lifting means the sensor in the paper tray is faulty. Check this out.

S. Mohan, Chennai, India

Jun 30, 2010 | Canon DR-9080C Path-Through Scanner

2 Answers

Hp laserjet 8150. i have a problem, tray 3 empty, always but have paper in tray 3


CAUSE: This error message indicates the paper present sensor flag in one of the trays does not detect paper in the tray. This could be caused by one of the following:
  • A broken sensor flag
  • The tray paper guides being set too close and restricting the paper from being pulled
  • The tray is not lifting
SOLUTION: Follow the steps below to determine the cause of a false TRAY X EMPTY message. Tray 2 empty
  1. Verify there is paper in the tray.
  2. Open the duplex unit access door just above Tray 2 on the front of the printer.
  3. Check the black-paper present flag by looking in through the duplex access door.
  4. Open and close Tray 2 and observe the tray lifting looking through the duplex unit access door.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray, if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 3 empty
  1. Verify there is paper in the tray.
  2. Remove Tray 2.
  3. Open and close Tray 3 and verify it lifts by observing through the Tray 2 cavity.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 4 empty
  1. Verify there is paper in the tray
  2. Open Tray 4 and check for an extra **** of paper stored on the left side of the tray. This can cause the tray to stall while lifting and result in a tray empty message.
  3. Defeat the interlock in the vertical transfer unit (VTU). Open and close Tray 4 and watch the tray lift through the VTU door on the lower-right side of the printer.
    NOTE: Follow troubleshooting steps for Trays 2 and 3 when working with the 2 X 500 sheet-input tray.
The tray lifts but the error is still present
  1. Check the tray guides to ensure the guides are seated corrected and are in the correct slots for the paper size in the tray.
  2. Inspect the paper present sensor for damage.
  3. Check for any broken plastic pieces in the tray that may be a broken sensor flag.
The tray does not lift and the error is still present Defeat the VTU interlock on the right side of Tray 4. Open and close Tray 4 and observe the tray lifting.

Nov 25, 2009 | HP LaserJet 8150n Printer

1 Answer

Feeder tray not lifting


The paper tray is lifted by set of levers under the tray and the levers are operated by a motor, under the display panel. Check if the levers are in position. The motor movement is transferred to the lever by a plastic gear. Check if it is deformed. Normally motor does not fail.
S. Mohan, India

Aug 06, 2009 | Canon DR-9080C Path-Through Scanner

2 Answers

Canon DR-9080c scanner not lifting error no page found in feeder


There is a paper sensor just under the rolers in the lifting tray. Clean the area thoroughly with a damp cloth. Keep some sheets and try ]count only'. If it works then the sensor is okay, then you can try your scanning. If it is not sensing paper, check the sensor or connections to the sensor.
S. Mohan, India

Jul 09, 2009 | Canon DR-9080C Path-Through Scanner

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