Question about Digi 002 Rack FireWire-based Pro Tools LE External Sound System

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Turn digi 002 on and the mute light keeps stay on

Hi there when i turn the 002 rack on there is only the mute light is on and on the sample rate indicators there is nothing on.used to have 48 indicator on. please help cause i dont have much experience about these thing

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  • Phung Vuu Jan 26, 2009

    thishelps me for about an hour then suddenly the rack got same problem again in the midle or the recording so y is that?

  • uppcr
    uppcr Feb 06, 2013

    It works! And I also follow the instructions herehttp://www.fixya.com/support/t1598900-tu...

  • uppcr
    uppcr Feb 06, 2013

    http://imsproav.com/wp/2010/11/diy-002r-...

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Hello,
I just had the same problem... It has to do with the connectors from the power harness. Found this on the internet and it did the trick for me...
Goodluck!
It seems like it's only a matter of time before the digi002 (rack and non-rack) have this problem. You'll go to turn it on and the mute light turns on and nothing else. You don't hear the 3 clicks that you usually hear when turning it on. Your computer doesn't recognize it. Then you start swearing and promising to quit recording forever. After all that happens, you have 2 options:

1. call digidesign. they've been replacing the power harness (source of problem) for just about everyone, even if you're out of warranty and it's free (including the tech support over the phone). don't pay them anything. maybe shipping.

2. most people seem to have the same problem after a while after getting their new power harness. lots of people are saying it's not even the harness - just the connectors. so last night i had this problem and i opened up the top of the box and unplugged and plugged back in the little rubber-covered wires going from the power cord to the rest of the 002. turned it on. works fine. i may try to use some of that connector-cleaner from GC if it happens again.

so if you find this happening, don't panic. try the above. takes 5-10 minutes (only because of all of the screws)

Posted on Jan 26, 2009

  • Travis Humphries
    Travis Humphries Jan 26, 2009

    Not totally sure! The Solution above has always worked in the Past with no more Problems. I hope that the System is not Bad. I have never had anyone respond back Before.

  • adrian_bns1
    adrian_bns1 Nov 26, 2012

    I did the second option and worked for me! thanks bro.

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