Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Clean and reset xerox c2424 print head

I actually just need to clean and reposition but none of the answers explain how to actually get to the print head.

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  • Xerox Expert
  • 129 Answers

You need to remove the ADF, the lower scanner, the output tray, both side covers, the ink loader assembly. The rest gets fairly intricate, if you can provide your e-mail I will be happy to e-mail you the instructions with diagrams.

Posted on Jan 21, 2013

  • Fred Roven
    Fred Roven Jan 22, 2013

    Hi, I have removed casing and pulled out in tray. I tried to pull out the ink block (?) on left side but seems to be blocked by two plastic nubs from part above. The printer has no value otherwise, so I thought I would give this a try. There is little to no movement to the print head and I cannot see what is keeping it from setting into place. I have replace enough parts so I can power up without sides, etc.fred@mvbuyeragents.com. I really appreciate your help.

  • Fred Roven
    Fred Roven Jan 22, 2013

    that would be "pulled out ink tray".

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: clogged print head

What you can try is going onto the Xerox.com site and loading what is call Jet Substitution it will change the ports being used.
That could help.
Load it to your laptop and then run. Sometimes helps.
Unfortunatly that is a very expensive print head.

Posted on Feb 12, 2008

  • 2072 Answers

SOURCE: Xerox Phaser 6250DP sensor not cleaning

Is there a specific code coming up? That can make it easier to pinpoint the exact problem.

Posted on Apr 21, 2008

  • 2072 Answers

SOURCE: Xerox Phaser 8400 light stripes

Your print head is in ned of replacement.
If you have done all you have, not much more that can be done.
You can try running that eliminate stripes a few times, and also in that area try the Jet Substitution, and see if you can open new jets to bypass the blocked ones.
after that, your print head would need to be replaced.
Wish I had a better and cheaper answer.

Posted on Jul 08, 2008

  • 2072 Answers

SOURCE: workcentre c2424 is showing system error 39,003.40:117010

That is a document feed or scanner fault. Often times it is simply that molex connector working loose. It is the connector mounted vertically next to the main power cord on the right rear side of the machine. That bottom screw can be dificult to tighten. What I would try first is to shut the machine off, unscrew and disconnect that conntecot totally then firmly slide it in and get both the top and bottom screwss tight. Like I said, the bottom thumb screw can be hard to tighten even with a screw driver because it is a pretty soft rubber the tighteners are made out of.
If that doesnt work. go to the back and disconnect the document feed to scanner cables and reconnect. Other than that, you pretty much have to replace the feeder/scaner assembly since very very few parts are spared for that .

Posted on Oct 23, 2008

  • 2 Answers

SOURCE: Xerox service manual

check out website www.service-manual.net and search for your printer.

Posted on Mar 15, 2009

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The wiper blade is stuck to the print head of my xerox c2424 printer. how do you take the ink cartridge tray out to get to the print head. i have it torn down that far...bonnie


The printhead and wiper could be heated to soften the ink.
Enter Diagnostics by holding the back arrow and "i" button while powering up. Go to the Monitor menu and turn on "All Heaters"
After a few minutes, it should be able to be moved away.

This situation may have broken 2 Camshafts and perhaps even motors. If you continue to get an error 07,010 then buy this kit "C2424-Z2" It may require a technician to install.

Whit
Item, Inc.

Oct 01, 2010 | Xerox C2424 Copier

2 Answers

White lines will not go away in our Xerox C2424


Since you have done all that. That tells me you almost certainly have a bad print head.
They will clog or sometimes the jets get damages and it becomes impossible to pass ink through them.
I would say a bad print head is about a 99 percent probability.

May 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Error code


That is a problem with the print head movement,
Normally on a 2424 you get ink spill from the catch tray, It spills into the print head block and causes the print head not to pivot properly.
Remove the scanner and document feeder assembly, remove the two screws on the back covers and pull up and out on the side of the covers. The front cover will also come off.
Now on the left side, looking from the front, you will see a stainless steel block. about 1 inch square, it is on the lower part of the frame about 2/3 of the way back. It will most likely be contaminated with yellow ink. You will have to slip the spring clip off of the block and use some channel locking pliers to work the block off, clean it well, the print head shaft also, then remove as much of the excess ink as you can from the machine,
If that doesnt fix your problem let me know,the cleaning blade may be tacked to the print head. But check the print head block first. that causes that code most of the time.

Apr 14, 2009 | Xerox C2424 Copier

2 Answers

Xerox workcentre c2424 error code


One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

Mar 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox c2424 Printer won't work


34 codes are related to the print head. Print head NVM or the print head itself. Most likely, I would say 95 percent chance of a print head failure.

Mar 01, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

XEROX Work Centre C2424 has error code 07,010.43:1559


That is a code that comes up when the print head is not piviting properly.
The 2 main causes are , 1 there is a stainless steel block on the left side of the machine which gets ink spilled into it, it needs removed and cleaned, the other issue is if there was a power failure or the machine was inproperly shut down, the wiper blade that cleans the print head between copies is stuck between the drum and prine head.
Let me know if you want to try and fix this. Its not to hard, Just somewhat time consuming.
there is a 90 percent chance one of those 2 things is causing your problem.

Sep 20, 2008 | Xerox Office Equipment & Supplies

1 Answer

I have a xerox c2424 with a error code 07,010.43:15852 can you help ps i am a printer service tech


Yep.
That code is caused from the print head not being able to move freely either front to back or on the X-Y axis motor.
the 2 most likely problems are, 1 the stainless steel print block, located on the left side of the machine looking from the front, is contaminated with spill over ink. It is located about midway back on the lower part of the frame. Need to remove and clean it. 2. The wiper blade is tacked to the front of the print head, between the print head and the drum. Needs to be carefully loosened off the print head.
The print head cables could be to tight, the wiper clutch could be failing or the process drive motor may need timed. But the first two items I mentioned are the most likely cause.
That code pops up when the print head can not freely move .

Jun 23, 2008 | Xerox Office Equipment & Supplies

1 Answer

Xerox c2424


That is fault caused by the print head not being able to move freely.
There are a few things that can cause that. Here are the most likely problems.
1. With the side covers removed, there is a stainless steel block located about midway back toward the bottom of the frame. If is silver and about 1 inch square. What happens with that is some ink spills into that print block and the print head will not move back and forth properly. You remove the spring holder over that block and most likely need some channel lock pliers to slide the block off if it has ink in it. Clean that and the shaft thoroughly
2. The wiper blade is stuck between the print head and the drum. Normally happens with a power failure or not properly shutting the machine down properly. You have to remove the document feeder, scanner, side covers and ink loader ( where you put the ink sticks).That will expose the drum/print head area. See if the blade is stuck and gently peel it from the print head, then run the remove light stripes procedure in troubleshooting from the user interface.
3. The Process control motor can come out of timeing. But 90 percent of the time it is a contaminated print block or stuck blade.

Jun 03, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

3 Answers

Xerox C2424 problem (11,009:46 and 13,008.47)


The second fault is a result of the faulty electronics module. It is a print head heat related issue.
Question is, is the print head also faulty.
That electronics module is very expensive.
But the 11,009 specifically is a failure of the electronics module.
Have had those codes a couple of times.
Most likely the 50 volt source has failed, that maintains the print head heat.
A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply to these errors:
arrwup.gif 13,008.47 The Drum Heater is too hot

Jan 30, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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