Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

1 Answer

Hi, my Dyson DC16 works fine but after removing from charge base following recharge the red and green lights remain lit and the unit will not operate until i remove the battery and reconnect to vacuum,this extinguishes the lights and now can use with no problem.I guess that the charge control within the vacuum is not recognising that the unit has been removed from charge,is there a solution? Thanks

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Sergeant:

    An expert that hasĀ over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Dyson Expert
  • 357 Answers

If it is within the warranty period get Dyson to replace it. If not, live with it until it fails completely, then buy a Hoover. Your computer board is starting to fail. That's not repairable.

Posted on Aug 08, 2017

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When is the DC16 red light supposed to change to green?


You can see the manual for the DC16 here: (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc16_uk_manual_cb_120710%20pdf.pdf )

Following the troubleshooting manual on page 6, fully charging the battery takes about 3 hours, for a run time of 6 minutes, so I'm not sure where 10 minutes comes from. The battery ships partially charged and was supposed to have been charged 3+ hours before a first use to get a full cleaning span.

It's also noted that you can get red lights if the temperature is out of an optimal range, and if the filter is not seated properly, so these would be things to check as well.
On the general checking list - look at the contacts for the battery and for the charger, make sure nothing is bent or corroded. Corrosion can be generally treated with use of some fine sandpaper or steel wool - be sure to blow the area clear of any steel wool fibers if you go that route. A better electrical contact sometimes will allow charging to get above a threshold voltage that will let the 'I'm charged' light turn green.

Good Luck! :-)

Jul 20, 2014 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Green light on DC44 but nothing is happening


Hi Emma, it's Jack at Dyson.

I'm sorry to hear your DC44 Animal doesn't seem to be working correctly. If the green LED indicator on the machine lights up, but the machine itself doesn't run, this suggests the battery is flat. It could mean that it's not recharging correctly when connected to the docking station.

It would be worth temporarily disconnecting and removing the charger cord from the docking station and plugging it directly into the machine - the machine should recharge fully within 3.5 hours. If the machine then works as normal the charger cord may not have been corrected fitted to the docking station.

If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jan 01, 2014 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

I cleaned the filter of my Dyson DC16 and after I put it back together it won't recharge


Hi Fayez,

I'm sorry to hear you're having difficulty with your DC16. It's probably best if you give our Helpline a call so we can resolve this for you as quickly as possible. One of our advisors will be happy to run through some troubleshooting with you to determine the cause of the issue.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - if you're located elsewhere, please let us know where you're based so we can provide the correct contact information.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 05, 2012 | Dyson DC16 Bagless Handheld Cyclonic...

1 Answer

Dyson root 6 no green light when charging


Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to determine why the green indicator light is not illuminating while the machine is charging, we'll need to run through some troubleshooting checks over the phone with you. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 17, 2012 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

No charge in Dyson, red light comes on instead


Hi there,

I'm sorry to hear you're having difficulty with your DC16. If the machine is displaying a red light, I'd encourage you to call us so we can run through some troubleshooting over the phone. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 10, 2012 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Won't charge. Red light come on for about 5mins then flashs red when i pull the trigger the red light comes on does not turn to green nothing works


Hi Peter,

I'm sorry to hear you're having difficulties with your DC16. From what you've described, it sounds as if the filter may not be correctly fitted - please follow the steps shown in our online support guide to resolve this:

http://www.dyson.co.uk/support/help.asp?article=1519&product=DC16-SY-STD

If you're still having issues after trying this, it's probably best if you get in touch with us directly, so one of our Helpline experts can run through some troubleshooting over the phone. You can call free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Nov 01, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

UNIT WILL ONLY RUN FOR FEW SECONDS THEN THE BOTTOM OF THE 3 LIGHTS WILL FLASH


Hi there,

I'm sorry to hear you're having difficulties with your DC16. A single flashing red light indicates that the battery needs to be recharged. When fully charged, all 3 LEDs should illuminate without flashing. However, if the red light continues to flash even after at least 3 hours recharging time, there may be a fault with the battery or charger assembly.

Please get in touch with us directly - one of our experts will be happy to run through some troubleshooting over the phone with you to determine whether the battery or the charger requires replacement. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Jul 18, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Red light flashing constantly on dc16 when on charge, used to just stay permantly red without flashing until it went green when charged up.


I had a similar problem when I bought an after market 2Ah battery. Would stay solid red for a few seconds then flash red. I believe my problem was that the battery had gone into "sleep mode" I.e. it was discharged to the point that it "sleeps" in order to protect itself. So......I simply attached a domestic DC multi adapter to the terminals on the battery that are marked + and - (the 2 outside terminals on a DC16 Dyson battery). Switched on the DC adapter for around 10mins and this was enough to "wake" the battery. It now charges as normal attached to the DC16 in the Dyson charge mount.

For a pretty in depth article on lithium battery sleep have a look at this:
http://batteryuniversity.com/learn/article/low_voltage_cut_off

Oct 29, 2010 | Dyson DC16 Root 6 Bagless Handheld...

Not finding what you are looking for?
Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Logo

Related Topics:

295 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18408 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...