Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune Washer spins left & right but not filling up or locking door. Tried replacing wax motor but no success. I ran 120v directly from outlet to wax motor & got nothing. Is this a bad wax motor or did I fry it by running 120v to it. It gets 120v from the control, so I can't see why it would matter.

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  • Mike Nannini Jul 17, 2007

    When you say main control board, are you reffering to the motor control board or the board in the control panel?

  • Mike Nannini Jul 19, 2007

    That was it! Found 2 fried resistors on there. Threw the new on in & it runs like a champ again. Thanks for your help!

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  • 164 Answers

The main control board could be bad, i dont want to tell you to replace it as it is expensive. call maytag and see if you can bring it somewhere to test.

Posted on Jul 16, 2007

  • Geoff Siegel
    Geoff Siegel Jul 17, 2007

    i was refering to the main board in the control panel, thats the obe that controls the lock

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Maytag Neptune front loader door latch won't release


rewpa, 98% chance the door latch has stuck in the locked position. Yes, follow Maytags suggestion to access the "rip cord" for the door latch... (this is the mechanical override for it) to get the door open. After it's open, run another load of wash and see if it happens again. If it does, it is the door latch assy. that's the problem. BTW, the door lock light is activated by a switch in the door latch assy. There's a "motor" in the assy... it's made of WAX! Yes, a "wax motor". Before the computer goes into spin, it sends 120V to this motor. The electricity heats the wax and it expands. As it expands, it pushes a plunger forward. This plunger trips both the door lock AND the switch. This sends the signal to the door light AND the computer saying "I'm locked! Go ahead and Spin!" When the cycle is complete, the computer drops the voltage to the wax motor. The wax cools off and contracts. This retracts the plunger... opening the door and shutting off the light. So... if this light stays on, the plunger is still extended and can be overridden using the rip cord. If this happens again, let me know and I'll step you through disassembly and replacement of the wax motor.

Aug 18, 2007 | Maytag Neptune MAH5500B Front Load Washer

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune washer door lock doesn't lock


I am hoping you did not fry any circuit boards so your just want to know how to replace the door lock wax motor. I will leave a step-by-step youtube address that shows and explains how to do it. How to change your Maytag Neptune door latch wax motor

Mar 31, 2014 | 12002535 Neptune Washer Door Lock Wax...

1 Answer

Neptune Washing Machine (MLE200AWW) spins but water is not pumped all the way out. I can hear it slosh in the drum if I spin the drum manually.


Hi, the sloshing sound is normal because of the balance ring which has liquid in it...

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board. When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

? Unplug machine

? Remove the (2) screws holding center panel and remove panel

? Remove the (1) center screw holding the top panel located inside compartment above washer

? Remove the top panel to expose the door latch assembly

I hope this helps you.

Apr 25, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?


I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

My door does not lock and my washer fills but will not pass tumble cycle, it will not rinse or spin, it eventually just shuts off while still in tumble cycle.


you have a door lock issue
open the control panel
inspect your machine control board
your looking for obvious burnning
look on the lower middle to left
thats the r-11 resistor
you will need a new
MACHINE CONTROL BOARD
and
WAX MOTOR LOCK

the board runs like 190
\ the wax motor aroun 25
it is a pretty easy repair i could talk you through it

Oct 09, 2009 | Maytag Neptune MAH5500B Front Load Washer

5 Answers

Maytag neptune mah3000aww


re original issue, see if R11 is burned. if so, need to change R11 resistor and associated triac, and probably wax motor so it won't do it again. temporary fix just cut out R11, door won't lock. if your model won't spin that way, depress actuator for microswitch from door wax motor. instructions on web.

Jan 19, 2008 | Maytag Neptune Washer

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