Question about Locks & Locksmithing
Check for clearance between the deadbolt and the striker plate in the jamb
Posted on Jan 19, 2013
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Posted on Jan 02, 2017
Problem fixed by having my wife look it up on the Schlage website. The deadbolt has a flash memory so your combinations and codes will not be lost when the batteries are changed.
Posted on Sep 30, 2008
Sounds like the tumbling mechanism for the handle may be off......check to make sure that the screws are tight that lock the front and back of the deadbolt together. Make sure that the door is fully closed and check to see where the deadbolt is hitting the striker. It mat be as simple as the door and frame have expanded a bit and the door is not fully seated when you close the door from the inside. See if these help if not please contact me as I wish to find a solution to your problem.
Posted on Aug 21, 2009
SOURCE: I would like to program
How can I program my electronic keypad lock when the instructions with the programming code have been lost?The
back plate of the keypad side of the lock on the exterior of the door
has a sticker which includes the serial number, six digit programming
code and two pre-programmed four digit user codes. The lock must be
disassembled to a point the exterior of the lock can be pulled away from
the door and the information on the sticker made note of.
This link will give you instructions for various models of Schlage locks:
There is a video on that page.
Posted on Mar 06, 2011
On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.
If you are unable to find your own solution, please contact their Customer Support. here's the link:
Posted on Mar 06, 2011
SOURCE: When I punch in my
You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.
I'm going to direct you to a web page that has a wealth of information for the Schlage locks:
This page has links to the PDF file of the installation instructions, which you should already have in your possession:
Also, there are two videos that may be helpful in troubleshooting your problem:
Installing your FE 595 Keypad Entry Lock video:
And, Programming Your FE 595 Keypad Entry Lock:
The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.
Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)
Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.
I hope this helped. Good luck!
Posted on May 21, 2011
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