Question about KitchenAid KSM150PS Artisan Series Stand Mixer
Hi there - I got the mixer at the beginning of December. Everything was working fine. Yesterday I went to make pizza dough and the machine wouldn't do anything. No noise, nothing. I tried moving it to the outlet the coffee machine is plugged into which was working fine and still nothing?? HELP!!
Can you tell us what you were making last time you used the machine? Do you do pizza and other doughs a lot. The KSM150 is a 325 watt mixer with lots of power so;
1 first lets go back to the outlet and try anything that can show fast results like a hair dryer to test the outlet.2 The cord from the mixer, do you unplug it by pulling on ti? Or do you use the plug itself when unplugging. Do you have and know how to use a volt meter. If yes to both
3 Remove the rear cover and you will see a black and copper plate with a whole bunch of connectors on it. the left two bottom black and white terminals are the power for the mixer, turn the mixer on and test the terminals to make sure the machine is getting power, if not replace the power cord. You will have to open the machine and take it apart somewhat to replace the cord.
4 it could be the speed control plate itself (Most likely) there are three screws on the plate in an upside down triangle, turn the one on the bottom left a little bit while the mixer is on if it is the adjusting screws it should start again with less than a half turn.
5 Look at all the terminals to the speed control switch and make sure that they are connected if any one of them has come off then the machine won't work.
There can be other problems but this fix is the most common. Let us know if this does not work and we can go into it a little more in depth.
If you leave the machine on for a minute or more does it start to smell (burnt smell or hot electric) If you have a warranty (still within the first year of purchase ) get in touch with Kitchenaid they will send a new mixer with out question. If you are out of warranty then we can fix it, one step at a time, or you could take it to an authorized service center, if you live close by to one. Let us know.
Posted on Jan 26, 2013
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Posted on Jan 02, 2017
The most common part to fail in this mixer is the worm gear:
Posted on Jan 24, 2010
SOURCE: KitchenAid 600, Stand Mixer -
Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.
If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!
If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.
If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.
You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.
If you found this solution helpful, please rate it. Good luck! ricardok45.
Posted on Feb 13, 2009
The oil that is "oozing" is actually grease. If it is laying on its side the grease will leak out but isn't really an issue. If it is leaking while the machine is right side up, it usually means you have a problem with the seal. When it comes to the spring not bending allowing the attachments to lock onto the shaft, that is a bizarre problem as the spring is just tension and isn't internally attached to anything inside the machine. If you want you can replace the planetary gear but that seems a bit drastic just for the spring. We usually recommend 1800Parts for parts and accessories because they carry EVERYTHING! So the seal they might have but I would bring the machine to someone to look at the planetary gear to make sure everything is in working order. If you are in New York you can bring it to us.
Posted on Sep 15, 2010
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