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Re: My e-mail will send but not receive messages on my...
May be the Mailbox for the mail client is full ....
Are you getting EDGE/GPRS in upper case
1.If you are not getting the EDGE/GPRS in small case then search the network manually in the handset and then do a hard reboot.
Main menu--> options--> Mobile network--> Network Selection has to be Manual and select on scan for the network and select the service provider or carrier name and remove the battery from the device when mobile is on and reinsert the sim........
2.If you are able to send mails then try to re-integrate the accounts and then send the service book and do the hard reboot
3.If everything is working fine reprovision the blackberry service..
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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This may happen due to hotmail server down. Please check your credentials as well under accounts>properties. If no success after some time, then could try adding another account under
accounts > Email and see if that works.
Hope this helps.
A BlackBerry is like the holy grail of communication devices. There are certainly multiple ways of receiving messages on a BlackBerry device---via text message, BlackBerry Instant message, or even with AOL Instant Messenger (AIM). Probably the most convenient way to send a message from a computer to a BlackBerry handheld device is to send it via email. Instructions
Get the BlackBerry email address of the intended recipient. The recipient may use an alternate email account from which their messages are forwarded to their BlackBerry device.
Open your email client (e.g., Microsoft Outlook, Apple Mail or Entourage) on your computer or log on to your web-based email account.
Compose a message. Mail it to the intended recipient at the email address that they use on their BlackBerry.
I would recommend changing your password because someone may possible be hacking in to your account and sending your friends unnecessary spam. If your friends are added to your account, then the failure to deliver mail is less likely to show up. Sometimes you may have to send it a second time, or call or text your friends to find out if they received it.
Which type of activation 1BES(enterprise activation) (you have to contact with your BB administrator) 2BIS(wireless activation)
follow the below instruction GETTING STARTED Now that you have received the BlackBerry device you have to perform the initial setup before you can start receiving and sending emails. BlackBerry users, who selected the BIS data plan and are only using mail.uh.edu, please see BIS initial setup heading only. BES data plan users please skip the heading below. BIS INITIAL SETUP The following screen shots along with step by step instructions are intended as a guide to setting up the mail.uh.edu account for users who selected the BIS data plan. You can also setup other email accounts like Gmail by following the same steps listed below. To start, scroll to the icon that reads “Set up Internet E-mail”. If you don’t see all the icons click the menu button , all the icons should appear. Go to, “Add An Email Account”. This will connect to the cellular providers BIS email account setup. In short you are setting up access rights for the cellular providers BIS server to log into your email account, retrieve your emails and push them to the BlackBerry device.
Go to “Email Accounts” under Services. You might see the previous screen again. Select “Add An Email Account”.
Under the heading, “Add An Email Account”. You will be asked to input your email address and password. Your email address will be email@example.com. Click Next.
As long as you completed the information above correctly you will have successfully configured your mail.uh.edu account. Please allow five to fifteen minutes for the emails to start being delivered to your device. You have two options in viewing your emails. You can check all email accounts and text messages under the “Messages” icon. If you only want to see your mail.uh.edu emails then click on the icon that displays your mail.uh.edu email address. Send a test message to your mail.uh.edu email address
Be sure to check to see what email address you used in your CraigsList AD.
If it is not a yahoo email account, that you have used at CraigsList,
send emails to that address from other accounts and check to see if u
got the mail. If u got the mail then u're good to go and well ok,
customers are mistaken.
If you did not use a yahoo account in your AD for response emails then these senders are mistaken (perhaps).
If you do have a yahoo address associated with that AD then do the following:
1. Log into a different email account (from another provider) and send yourself an email at that yahoo account. Actually get a few people u know to send email also)
2. Log into your yahoo account and see if u were able to receive that email/s. If u are able to get the email from that other account then the problem is not with the yahoo account.
You receive the following message on your BlackBerry smartphone:
This email account is no longer accessible by your BlackBerry handheld. This issue is likely caused by a recent change to the password used to access this account.
To resume receiving email from this address, log in to your BlackBerry Internet Service account and verify the password is correct for this email account.
Log in to your BlackBerry Internet Service account
Under the Services menu, click E-mail Accounts
Click the Edit icon for the associated account
Update the password information in the Password field and click Save. Click OK
As i understand that you are not able to receive emails from the organization's email id,
-So first check if the inbox in the organization's email id is more than 900 emails,if so than delete or move the mails to other folder other than inbox.
-Check the memory in the blackberry handset also.
-If still not working then login to blackberry.com website (ie..ServiceProvider.blackberry.com) and then delete the organization's email account and then recreate the organization's email account and then click on service book and then click on send service book...And then you will be receiving the service book on the handset and then save it and then you will be able to receive the emails from organization's email account also.
If the customer is not getting the EDGE/GPRS in small case then search the network manually in the handset and then do a hard reboot.
If the customer able to send mails then tries to re-integrate the accounts and then send the service book to the customer. Once customer receives the service book then request to do a hard reboot.
If the customer is not able to send the mails then it will come back to him with a cross mark. Open that cross mark mails and you will get the error at the top of the mails. Read out the error and depending upon it does the troubleshooting
If the customer is using OWA account then we need to check the mail delivery location. If the mail delivery is in mailbox then we need to re-integrate the account and if the mail delivery is in the pst then change it to mailbox. Also check the total count of mails in the inbox should be less than 900.
If the above step don’t work then poll the account from the admin site and then send service book.
Finally if none of the steps works then raise ticket for BIS.
on your blackberry go in main menu- options- advance options- default services. if you have enterprise mail account setup with personal mail account, it can be the case that at the moment it is showing as desktop services but when you are in there click on main menu and change options to other mailbox which is in your case personal mail account.
that way in inbox you will receive both emails and you can see all together.
but as far as i know, I haven't setup personal account on my blackberry but i believe within main menu you get created another icon like mobile mailbox and where your personal mailbox emails are coming in. if option one doesn't work then please try to look for this new created icon within main menu.
update me if none of them are working or any other problem.