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Re: not able to install
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You may have to install or update drivers Most of the
drivers/software I get are from a web site driverguide.com you need to fill out
a free registration then search for the driver you need download it in a format
you can use install it and then most times reboot the computer
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Try downloading and installing new print drivers from the manufacturer website for your printer and computer.
I am guessing that you have a Canon printer and a Mac computer. System updates can make the driver obsolete. Updating to a new driver version will usually fix the problem.
Your new printer should have come with a set up or driver disk. Put that disk in the computer and follow the prompts to either install the printer or download drivers. If you download a driver, be sure to write down the folder the driver was installed to, then hook up your printer and tell the driver install window to look in the folder the driver was placed into.
I hope that this imformation was helpful and helps you go in the right direction to solving your problem. If it does, please leave positive feed back for me.
Thank you for your promptitude. Today I solved my problem. Was a cable connection problem. Cable incompatibilit or all 3 cables used before are damaged. Tuday I buy an other new cable and SUCCESS!!!: my computer see de printer ("new hardware found" when attach usb cable) , create virtual usb port, install the drivers (I have the drivers downloaded from the Canon web site) and printer is working fine. Anyway, thank yow again for your support!
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done