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GPS in New York can come in contact with a numerous unwanted signals, including illegal GPS blockers, or it could be searching for a signal but it can't because of cloudy atmosphere. You did not state what model it is, nor you have stated whether it shuts down or freezes. The answer to your problem lies on the correct questions. That you're stuck in New york, I have no idea what it means. Sorry.
How are you entering the state? You have to put a space between "New" and "York". The space key is the one at the bottom that looks like this key "[" sideways. If you type it as "NEWY" it will come back with no matches.
Ok, you've tried a reset, but have you tried a Master Reset? Doing this WILL ERASE ALL OF YOUR FAVORITES, but it may help. Turn the unit off. Press the "On" button with your finger on the bottom right of the screen at the same time. Release the "On" button, but keep pressing the screen until the unit asks if you're sure you want to reset all data. Press "Yes". See if this helps.