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Desk top is not coming on and I need to download the pictures on memory

Had the On/Off button replaced about a year ago... so that's hopefully not it again.

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Well, it could be much more complex then just the switch that turns on and off the PC. If the PC makes no sounds what soever then it could be the Power Supply. If the PC makes beeps then it could be a number of things. Hopefully it isn't the Hard Drive. If it is booting but not going to Windows then it could be the Hard Drive. If it is anything then the hard drive then the photos are safe. I would have the PC checked out by someone who can physically check it out. Good luck. When I work with physical computers I hate when a Hard Drive goes out and can't save people memories.

Posted on Jan 19, 2013

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Posted on Jan 02, 2017

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Downloading the software shouldn't be necessary to download the pictures to your computer Hard Drive. Depending on your computer operating system be it PC or Mac it should handle your download as if it was an external hard drive or device. Saying this there are still a lot of "old" Windows program still in operation but if you have Windows XP home edition or newer then no problem. Mac's have a mind of their own and will look at the link as an external Hard Drive.
Maybe what the problem is the sequence in which you are attempting to download. Fist make sure the camera has sufficient power for the transfer of data, then turn it off connect the mini USB cable to the camera and the USB cable end to a computer USB port (nothing will happen at this point.) What I then do is make a folder in My Documents or (Finder) if you are a Mac, and title it with something that relates to the images which will be inside I generally use a month, day and date. At the end of the year (coming soon) I'll make a folder with the year and all the 2010 Months folders will be placed in there. Okay once you have a place to put the picture files turn on the camera in a few seconds the PC may say found a new device and then may put the external device icon on the desk top if not you need to go fetch it from system preferences. Open the file highlight the files and copy them click on the new folder you just made and past them in there. Check see if the picture files are there and then eject the external device/hard drive remember to turn off the device before shutting off the camera and disconnecting the USB cable. If it's a Mac once you turn your camera on the external Hard Drive Icon will appear on the desk top follow the same thing as with the PC. Then once you have "ejected the Hard Drive and the icon has closed shut the camera off and remove the USB cable. Wait you aren't done yet, now you need to format your memory card. Formatting the Memory card cleans the card of the old pictures and provides and clean medium to load new picture files to. Have fun Robert from Canada

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