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it sounds like you have the common problem with these models. The poblem has occured so offten that toshiba issued a service bulliteen about it. There is a problem with a cuircit board called the Hypermodule its a signal processing board/ the ideal situation would be replaced this board but it has happen so much it may be difficult to find this ooard so this board can be repaird. The secound problem is to fix this board 11 very very small parts called capacitors need to be replaced. i have also replace these and only someone advance in solder should attempt it very small. twezers and magnifer. You can hire someone but it very labor intensive. Our shop charges 300 just in labor It can be fixed but I would adviise its just no worth it
Check if it has a scrambled image on all sources ie - DVD- VCR - cable/satellite box. Since the PIP is normal it sounds like the signal source is bad.
Post back with more info about your set up (what's hooked to your TV) if you need more info
I am having a similar problem with the inputs. I have a cable box plugged in to cable antenna, DVD to video 6 using HDMI, Mac computer plugged in to video 7 - using HDMI (TV does not recognize this) and then Nintendo Wii hooked up to Video 1. My problem is that Sony only realizes 2 additional components like the video 1 (wii) and DVD on video 6, it does not play the other components. I have to niw manually switch the cables to have them work...
check for progressive scan and interlaced setting also verify if you have component hook up that it auto maticall chooses your resolution because if your tv is waiting for 1080i and you send 1080p it will not always work and if it expects 1080i and you send it 480i(s-video or rca connection) it may not automatically flip
first try resetting and rebooting. reset = menu, 2470, enter. reset is press reset button and wait for green lite to stop blinking. if that takes care of it great. if not it sounds like a signal board or dm problem and will need repair. check out www.tv-techs.com
Logically proceed one source at a time = disconnect all,
then hook-up one at a time or hook-up seperately.FYI, the
RF coax , composite and s-video inputs all share the same
circuitry, whereas component is a whole seperate video
processing circuit, with another difference between 480P and
1080 I . Sounds like you have a 1080 I problem, which might
be a little sister board..............................T.
When you say brand new, just how new is it? Your unit could be covered by the warranty. Certainly something worth checking into. If it works fine on all inputs except cable and the cable box has been changed your problem is probably in the digital receiver in the TV. This is something you will need a qualified repair tech to look at but should not be an expensive fix (compared to the cost of the unit). First make sure it is not covered under warranty. Free is still better than having to pay! Good luck.