Question about Lexmark X5495 Printer

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Lexmark x5495 wont scan

When press scan m ode- the screen shows "downloading application list" and after about a minute- says "cannot retrieve application list" Does this unit have to access a website? has the website been discontinured? How can I correct this? I disconnected it from under my Norton program. What Else?

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Hi there
Thats pretty much a bad driver and software problem.
Uninstall the Lexmark software and restart your machine, then reinstall the software again, print a test page as you normally would and the try to scan again. You will no doubt find your problem is resolved.
Good luck and thanks for using Fixya!


Posted on Jan 26, 2009

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The scanner software needs to be loaded on the computer. If you have an installation cd put it in and load the software.
you can also try this:

  1. Start Menu
  2. All Programs
  3. Accesories
  4. Scanner and Digital Camera Wizard
Let me know how it goes.
Thanks
Lone99star

Posted on Jan 26, 2009

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Hi

Remove the printer software completely and install it again from the disc, it should correct the problem.

if you need the updated software they are available on www.lexmark.com on downloads / support - Driver finder.

let me know if you need anything.

Posted on Jan 26, 2009

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  • Contributor
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Lexmark suggests this:

Scan Fails to Pick Up New Host or Downloading Applications Fails When Another All-In-One of the Same Model Is Connected ID: ENUS30543 What you will see
After you connect another All-In-One of the same model to your PC, the following may occur when you attempt to scan:

  • The scan job fails to pick up the new host.
  • The message "Fail to download applications list" appears, preventing the scan job from completing.
Explanation If you simply plug the new All-In-One into the USB port on the PC, a "new" plug-and-play event will install a new copy of the printer driver. To confirm that this is the cause of your issue, look for two copies of the printer in the Printers folder.
What to do
To resolve this issue, restart the PC. Scanning should now work as expected.
Still have questions?
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need your printer model type and serial number.
Please call from near the printer and computer in case the technician asks you to perform a task involving these devices.

Posted on Jan 26, 2009

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Lexmark x5650 cannot retrieve application list


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

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Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.

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Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


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Device monitor application problem


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Mar 29, 2008 | Printers & Copiers

3 Answers

Lexmark 5400 series


Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name as follows.

1. Launch Lexmark Imaging Studio.
2. Right-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Right-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards, Fbyrd

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8 Answers

"Scan Request Failed"


Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linksys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name in their Imaging Studio application. This worked for several weeks, but now I get the “cannot retrieve applications list” message again. I have not fixed the new error yet, but changing the network name may work for you. Here are the steps to change the Imaging Studio network name.

1. Launch Lexmark Imaging Studio. (Double left-click on its icon)
2. Left-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Left-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards,
Fbyrd99

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