Question about SanDisk Sansa e250 MP3 Player

7 Answers

Synchronize to continue your music subscription

When we download the songs to the player it shows up in the player but the message synchronize to continue your music subscription pops up and will not play the song. How can we fix this?

Posted by on

  • 40 more comments 
  • Anonymous Nov 16, 2007

    synchronize to continue your music subscription

  • moodybu Dec 02, 2007

    I have music saved on my computer from cds and downloaded to my sansa and it says synchronize to continue. how can I fix this

  • Anonymous Dec 04, 2007

    I have the Sansa m240 and I'm getting the same message . . .so far, no luck fixing it, but I suspect it's the "Settings" on the USB.

  • woowoo24 Dec 07, 2007

    My sons e280 using napster to go said to resynchronize. Will not work and will not accept new downloads, giving an unspecified error message. Have redownloaded Windows Media 11 and Napster recognizes the player as compatible, but still will not accept downloads.

  • mysansa Dec 17, 2007

    same problem, "sync to continue"?

  • Anonymous Dec 21, 2007

    Cannot play any song except the one still on menu from the factory installed music. I get the synchronize pop up in order continue subscription.

  • Havic54 Dec 22, 2007

    Yep, same thing. I have music saved on my computer and I get the "please synchronize to continue your subscription" message. Help?

  • khr2007 Dec 30, 2007

    ITEM: m250 Sansa PROBLEM: my CDs, my real player, my library, no music subscription. Songs show on Sansa screen device. I dragged and dropped. Synchronize device on real player. States already synchronized. Can't hear ANYTHING. Done this twice. Still nothing.

  • BEE13 Dec 31, 2007

    when trying to listen to music it will say synchronize to continue your music subscription

  • iluvNH Jan 03, 2008

    I can't listen to anything!! all it says is synchronize to continue music subscription....ugh

  • coqui70 Jan 05, 2008

    my songs do not play. it tells me to synchronize. What does that mean??

  • Jo7733 Jan 06, 2008

    I have downloaded a song but can't play it, i just get the message synchronize to continue your music subscription .

  • Anonymous Jan 06, 2008

    will not allow us to listen to music, only statessynchronize to continue your music subscription

  • Anonymous Jan 09, 2008

    i'm having the same problem but it's all already IN mtp mode...any other reason it wouldn't work?

  • Anonymous Jan 21, 2008

    i have tried to turn it off then back on again and skip songs.

  • hamyeah Feb 18, 2008

    I try to play my music and " sychronize to continur your musci subscription" pop up and wont let me play music.

  • Gawa Feb 20, 2008

    I have a NEW sansa clip mp3 and it keeps saying synchronized to continue your music subsricbtion, What does it mean? *AND* what can I do to fix it? I REALLY DON'T WANT IT TO BE BROKEN BECAUSE IT WAS $60!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Kim W Feb 27, 2008

    I have a San Disk MP3 player and it will not play the music I dowloaded from Rhapsody. It comes on and says please synchronize to continue music subscription. I paid $149.00 for this MP3 player how do I fix this?

  • fkent Mar 12, 2008

    same issueas everyone else. I downloaded music from Yahoo Music. Played fine for a few months and all of a sudden I get the message to sychronize to continue my music subscription. Anyone know what this actually means and how to "synchronize"

  • Anonymous Mar 17, 2008

    When I turn on the sansa disc the music begins,then stops stating that i need to synchronize

  • Anonymous Apr 01, 2008

    when i had bought this sansa player i had downloaded my songs on there. but my mom accidently deleted ir and when i redownloaded it on my computer, it said u have to sync. ur music in order to continue ur sub. tracks. i didn't even have to pay for my songs. i dont know how to sync. my music.

  • Mackie70 Apr 22, 2008

    message - scynchronize music

  • Anonymous May 09, 2008

    It says "syncronize to continue your music subscription"

  • Lysha May 11, 2008

    I have a sansa e260R and I been try to download music from the CD WOW Gospel 2007 disc 1&2 and I would rip it from the CD into my liberary, then I would either go to my liberary and click on the song and SEND TO sansa e260R or synchronize neither one worked PLEASE HELP me I've tried everything. I even tried deleting every song from that CD and trying again nothing is working.

  • Anonymous May 18, 2008

    music will not play says to synchronize

  • Anonymous Jun 13, 2008

    Yeah--me too--it stinks and the tech support is not helping!

  • 355469AFM Jul 02, 2008





    I DOESNT WORK AND I DONT KNOW HOW TO FIX IT.

    HOW DO I FIX IT??





  • lindsyshanno Jul 03, 2008

    I' can't get my 6gb sandisk sansa to sync with rhapsody. it was completely fine at first, and a day later.. when i was relaxing on the couch listening to it... it stoped. and said to sync my music to continue listening(or something like that).and i plugged my mp3 into the comp, and signd onto rhapsody. and did basicly everything i could to try and get it to work again.....but it wont.



    I'm really disapointed.... This is the second Mp3' that stoped working on rhapsody. no wait, 3rd.



    i still have both mp3's, but im still prety pissed. did my dad waste $100+ on my new sansa mp3? or is it just rhapsody.



    but i dont understand... my mom's mp3, and my step dads, are both fine. and work. my mp3's always stop working and they cant figure out why either.



    please help!!!

  • egz03 Jul 03, 2008

    I've had the same problem with my sansa m240. It used to work with eAudiobooks from NetLibrary, but now it won't play them and gives me the resyncronize message. When I plug into my computer I see that I have all the rights and that my subscription is fine, and I can play off the sansa when it's plugged into the computer, but once I unplug, the synchronize message comes back.

  • Steeler Ray Jul 08, 2008

    I can transfer my music from window media's library to my mp3 player fine when at work, but when i am at home i can trasfer my music but when i go to play the music i get a subcribe to your subscription music.

  • Anonymous Jul 09, 2008

    When we download the songs to the player it shows up in the player but
    the message synchronize to continue your music subscription pops up and
    will not play the song. How can we fix this?

  • ldks Jul 15, 2008

    Same identical problem. How does one go about synchronizing the player?

  • Anonymous Jul 19, 2008

    it is very annoying

  • playntuf Aug 13, 2008

    cannot listen to music, says "synchronize to continue music subscription", please help!

  • albino_latin Dec 04, 2008

    I have a Sansa Clip MP3 Player annnd after a while I began to get a message from select songs stating "Please synchronize to continue your music subscription" W T H is this ?? annd how do I fix this

  • lauradaisy Dec 09, 2008

    No, it's not just rhapsody. I use Ruckus, which is for college students, and the music I've downloaded won't transfer to my sansa e250. I think that sandisk is just making money off of us by allowing their players to work for a few months and then suddenly this bug appears.

  • Anonymous Dec 24, 2008

    sansa wont sync when plugged in to p c

  • rider777 Dec 25, 2008

    synchronize to continue your music subscription problem

    whats up with this and a lot of this is my own music i ripped onto my computer and now can't play ..

  • jt_dude10 Dec 28, 2008

    the mp3 player lets me transfer the song from my computer but when i go to play it on my mp3 player it says synchronize to continue your music subscription. I tried formatting it and starting over again by adding new songs but the same happend again !! please help ... !!

  • ShadowWolf11 Mar 13, 2009

    Yeah i also have the same problem like some others with SYNCHRONIZE so i

    cant play my songs no more can any1 help?

  • fajkil May 11, 2010
  • Kim W May 11, 2010

    How do you format in MSC using windows explorer? Then how do I use MTP (not sure what this is). I'm not sure how to do either of these steps not a computer Buff. I tried to download the music to windows media player and it wouldn't let me. It said I would have to reinstall rhapsody. I'm stuck, all my music is on there over 700 songs and I can't listen to any of them. If someone could tell me step by step how to this the thing I listed up above that would be wonderful. If you format doesn't that erase everything on the player?

×

Ad

7 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

This is what I recieved when I asked a third party for help with this same problem. I worked. Good luck:

The error you are receiving may be
resolved by changing the USB settings within your device. Your device
uses two different transfer modes that are automatically selected by the
device; the primary mode is MTP. MTP mode is what allows the transfer of
the license along with the WMA (Windows Media Audio) title. Can you
please complete the following steps to change the USB setting?

(Please note: Do not connect the device to the computer until step 4.)

1. Power on the device and select 'Settings'.
2. Scroll to and select 'USB Mode' (or 'Mode').
3. Scroll to and select 'MTP' (or 'PlaysForSure Mode').
4. Connect the device to your computer.
5. Open 'My Computer’ > Sansa e280.
6. Delete any WMA (Windows Media Audio) files you see that are of books
you cannot play.
7. Open the OverDrive Media Console and attempt to transfer the audio
book again.

Posted on May 14, 2009

  • kungfooyou Jun 14, 2011

    For some reason I cannot connect to my PC when in MTP mode. I did try this in MSC mode and it didn't work.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

You're not going to like it because it will clear out your memory but here is how you fix this problem.

Go into settings on the player while disconnected from the computer.

Go to Format.

Confirm with a Yes.

Reconnect your player and download your songs.

Now they will play.

Posted on Jul 01, 2008

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 155 Answers

Formatting the player in MSC mode using windows explorer then retransffering the songs using MTP would help you with this concern. This is normal if songs are downloaded from Rhapsody, napster or any online music stores.

Posted on Dec 08, 2007

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 80 Answers

This is something that i have not faced before but try calling sandisk they will help u with what ever problem u have

Posted on Jul 15, 2007

Okay to everyone:

the best solution is to format your device :(

but idgaf

Posted on Jul 31, 2008

  • kungfooyou Jun 14, 2011

    Formatting did not work for mine. I'm so sick of MP3 players and cell phones that I'm not buying another and I'm not renewing my CP contract. I'm F'ing done.

×

THE FIX FOR THIS PROBLEM:
(I don't know if this works on downloaded music but it DOES work on music ripped from a CD) In your computers music player (Windows Media Player for this example) click on options, go to Copy Music or Ripped Music and make sure you have "Copy Protect Music" UNCHECKED. If you have this checked it'll add an extra copy protection to the song when you put it on your PC making your Sansa MP3player think you need to subscribe to be able to play this song.

After unchecking the option, you will have to re-rip/upload music from the CD's onto your PC for them to get rid of the extra copy protection from your PC's music player. Place then into your Sansa and WALLA the problem should be fixed!

Posted on May 04, 2008

This is something that the licence for the tracks gets expired. So it has to be renewed...

Posted on Jul 17, 2007

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

shaggyrat
  • 1224 Answers

SOURCE: synchronize to continue your music subscription

get rid of win media 11 completly uninstall it go back to old nero or old windows media player or copy and paste songs straight to mp3 player on my computer drive letter output
any stolen music or music not haveing a tag to is getting sent up the road to gov.
most song are pay right now song these are subscritions
windows is helping in cracking down on music jackers

Posted on May 13, 2008

  • 55 Answers

SOURCE: synchronize to continue your music subscription

it's asking that you verify the DRM status (i.e., that you bought it and it resides on YOUR computer.) It cannot play the file until you synchronize it with windows media player. You can delete them off of the MP3 player just by noting which songs don't play and deleting them through windows explorer when the player is connected.

Posted on Mar 25, 2008

  • 1 Answer

SOURCE: synchronize to continue your music subscription

Maybe you should mention that if you format, it will delete all your songs?

Posted on Mar 30, 2008

Yazz226
  • 497 Answers

SOURCE: synchronize to continue your music subscription

please use the windows media player 10, click on sync and put all the songs you want in the sync list then click on start sync and it should sync properly without any problems.

Have a nice day!
tc

Posted on Jun 13, 2008

  • 1 Answer

SOURCE: synchronize to continue your music subscription

I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

Posted on Feb 13, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

NOt playing songs says(synchronize to continue your music subscri


If you got your songs from a music service, especially Rhapsody, the songs have a fixed-term DRM license on them. After a certain period of time - sometimes as little as 3 days - you have to resynchronize the songs to the music service from where you got the songs. If you let your music service subscription lapse, then the songs will not be usable until you renew your subscription. This process of resynchronizing the songs to the music service does not always go smoothly. Sometimes synchronizing through Rhapsody or another service does not resolve your issue - in this case, you will have to go through the long, tedious process of deleting the affected songs off of your player and reloading them - either through the music service or through Windows Media Player.

If you never want to deal with this problem again, the solution is to only download songs that are in mp3 format. Mp3 files do not expire once your music service subscription has expired, and they do not give you strange messages to resynchronize the files.

-Tha Mp3 Doctor

Mar 03, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Synchronize to continue your music subscription


The "synchronize files to continue" is annoying, and you are likely to get it again. If the music files on your player came from Rhapsody, the short-term solution is to re-synch the files through Rhapsody itself. If your subscription to Rhapsody, Overdrive, etc. ever expires, you will also get this message. The only long-term way around this problem is to only load songs that are in mp3 format (Rhapsody has an Mp3-Only subscription, which is different from its regular subscription; Limewire is another choice - but it is prone to have viruses, and some ISPs will cut off your broadband if you use the service). If you wanted to erase all songs and start over from scratch, you could update the firmware on the player - it will have the side effect of erasing everything on the player.

Good luck!

-Tha Mp3 Doctor

Feb 14, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Synchronize to continue your music subscription


I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

Nov 26, 2008 | Audio Players & Recorders

1 Answer

E250 message "synchronize to continue your music subscription"


The songs that are giving you this message are in WMA - the music service that was used to download them either has an expired subscription, or you have to resynchronize that player to that music service (whether it was Rhapsody or not). Also, the songs that are giving you this message might have had fixed-term licenses, and now the licenses have expired. Here are your options:
1) Renew the music service subscription
2) If it is renewed, then resynchronize your player to that music service
3) Convert those songs to mp3 format (probably illegal)
4) Remove the DRM encryption from those songs (definitely illegal)

Those are your choices.

-Tha Mp3 Doctor

Jul 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Synchronize to continue your music subscription


please use the windows media player 10, click on sync and put all the songs you want in the sync list then click on start sync and it should sync properly without any problems.

Have a nice day!
tc

Jun 13, 2008 | SanDisk Sansa c200 MP3 Player

1 Answer

Synchronize to continue your music subscription


get rid of win media 11 completly uninstall it go back to old nero or old windows media player or copy and paste songs straight to mp3 player on my computer drive letter output
any stolen music or music not haveing a tag to is getting sent up the road to gov.
most song are pay right now song these are subscritions
windows is helping in cracking down on music jackers

May 11, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

Synchronize to continue your music subscription


it's asking that you verify the DRM status (i.e., that you bought it and it resides on YOUR computer.) It cannot play the file until you synchronize it with windows media player. You can delete them off of the MP3 player just by noting which songs don't play and deleting them through windows explorer when the player is connected.

Mar 25, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Synchronize to continue your music subscription


Maybe you should mention that if you format, it will delete all your songs?

Mar 18, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Error Message


You have to synchronize your Sansa to a computer that has a current subscription to Rhapsody, and you have to sync the Sansa to that same computer at least once every 30 days, or the Rhapsody songs will stop working. Use a different music service that is free, or convert all of the songs to Mp3 format to get around the problem. If you get a subscription to another music svc, then you must maintain a current subscription with whatever new svc you choose as well.

Dec 27, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Synchronize to continue your music subscription


Do you have an account with Rhapsody? The preloaded music is part of the Rhapsody subscription service. If you dont have an account, you will receive that message until you delete the preloaded music, or subscribe to the Rhapsody Service. Best of Luck.

Sep 11, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

14,825 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Gyula Lacz

Level 3 Expert

485 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...