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Hi-- Reset the zen with the reset button on the player. If it still gets stuck on shutting down, reformat it. To do that, connect it to the computer, go to windows explorer\computer\portable devices. Doubleclick that to see the storage memory. Right click on that and select "Format...". This clears all the memory but usually fixes basic problems. If that doesn't work there's a serious problem.
i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck