Question about Kenmore Elite 45986 Front Load Washer

1 Answer

Have a ge elite he 4t washing machine with F11 code

Is this a serious problem, or is it just a defect in the machine. it seems to run fine after i cancel and start again

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 12, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Whash machine


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

Feb 04, 2014 | Kenmore HE4t 3.8 Cu. Ft. King Size...

1 Answer

My Kenmore Elite HE 4T has just started to stop with a code F11 , can you please explain. I have tried to switch cycles but that does not help


Thought this info might help.

F/11 Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness

Feel free to ask anything else.

Jan 19, 2011 | Kenmore Washing Machines

3 Answers

Kenmore Elite HE3T washing machine code F11


Kenmore Elite HE3T washing machine error code F28, what does this mean?

Jun 26, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

F11 flashing kenmore he washer


The F11 error code indicates a serial communication failure. This happens when the 2 main control boards are unable to communicate with each other. This is either caused by a loose wiring harness connection or one of the control boards is defective. Good luck and please rate FixYa!

Dec 28, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

F11 CODE


you have bad communication ,,between the control board and themotor control board..,,check for a lose harness at booth ends

Dec 28, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore elite HE3t 2004 washer quits during spin with f11 code


Under the bottom panal (after you remove it) look to the left towards the middle and you will notice a white box looking part, this was our problem and sears ended paying 100% of parts which run about $215 before labor, this is a very easy fix and my husband replaced that and also our control buttons all werent working which sears also paid for 100% after much bickering over the phone and the service man taking care of it for me! it took him about 20 min to do both parts and our washer is working like a pro again! Our washer is the HE 4T and was flashing the F 6 AND F11! this is a lemon machine and sears should realize it and actually take care of its customers! i did notice a class action law suit on this machine and i have emailed the attorney taking care of it,

Nov 19, 2008 | Kenmore Elite 45986 Front Load Washer

6 Answers

Kenmore Elite 45986 Front Load - F11 Fault


I once had located a code combination to push on the control panel to clear the F11 code. I cannot locate that again. Can you please give me the combination to reset the machine?

Dec 16, 2006 | Kenmore Elite 45986 Front Load Washer

Not finding what you are looking for?
Kenmore Elite 45986 Front Load Washer Logo

95 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Fred Sops

Level 2 Expert

271 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...