Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Dyson Dc 14 All floors

Brush won't spin, belt still in tact and it hardly has suction, or very low suction.

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  • Anonymous Mar 13, 2014

    DC 14 aniamal:clogged and no suction

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When i had this problem it was the bearings on the brush it self. I got a replacement brush and now all is fine ?

hope this helps

Posted on Jan 25, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Rubber strip on sole plate?


    Hello,

    There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

    Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to cleanicon1.png the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

    Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

    Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


    54cb5e5.jpg
    This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
    Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

    Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


    8b33cd4.jpg

    be63721.jpg

    Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.
    ..

    Dec 19, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

    1 Answer

    My dyson 33 's roller brush will not spin belt is in tact,i have suction with the hose and hand tools, just not when i am using vacuum reg


    Hi Edna,

    I am sorry to hear your brush bar is not spinning. If your brush bar is clear of all debris, it may be necessary to reset your brush bar. In order to do this please ensure your machine is turned off and unplugged. With your machine in the upright position please rotate the selector knob between the bare floor and carpet setting ten times, ultimately leaving it in the carpet setting. Please proceed to plug your machine in and power it on to determine if the problem is resolved.

    If the issue persists please call our Helpline to speak with an expert:

    US - 1-866-693-9766 or UK 0800 298 0298

    Best wishes,

    Jessica

    Sep 06, 2013 | Dyson Vacuums

    1 Answer

    Dyson 14 suction low when using footplate


    Hello,

    There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

    Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

    Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

    Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


    54cb5e5.jpg
    This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
    Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

    Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


    8b33cd4.jpg

    be63721.jpg

    Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

    If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

    If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!
    .

    Jan 04, 2013 | Dyson DC14 Animal Bagless Upright Cyclonic...

    2 Answers

    Dyson DC 14 Animal - The carpet brush does not turn. I cleaned thoroughly per the instructions but the brush does not turn. I tried moving the carpet/bare floors switch with the same results - carpet...


    The brush will only spin when the machine is reclined. Not when the machine is stood upright.
    If the brush doesn't turn when the machine is reclined, and the brush control set to "auto", you have a brush bar and/or belt problem.

    Jan 18, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    2 Answers

    Brush doesn't spin


    This model has Brush Control
    The Brushbar can be turned off to protect rugs and delicate floors
    You've either accidently turned the brushbar off or the belts broken

    Apr 08, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    On the DC14 the brush bar is not spinning. The belt is still attached and there is suction. Any ideas ?


    Even though the belt is intact it can still be stretched and worn and that would cause the brush to not turn. Here is the belt you need:

    Dyson DC14 Belt

    Feb 09, 2010 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    It wont vaccum


    If the brush isn't turning you need to replace the belts. You can get replacement belts here:

    Dyson DC14 Belts

    Nov 21, 2009 | Dyson DC14 All floors Bagless Upright...

    2 Answers

    The brushes wont turn,but it has good suction for the hose


    you have to remove the bottom cover to inspect the belt. Usually if the brush is jammed, you will smell an odor similar to burning rubber. In the absence of that smell, its likely the belt. Its easy to replace

    Sep 20, 2009 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    The brush on my Dyson DC-14 wont spin


    hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

    Mar 31, 2009 | Dyson DC14 All floors Bagless Upright...

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