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Kenmore freezer/fridge - freezer won't stay cold

Hi there -

I've got a kenmore top freezer refrigerator and my freezer isn't get as cold as it should. Ice cream not hard, and now the ice cube maker won't make cubes. I know the fan in freezer is running, I took off the back plate from the inside of the freezer compartment to see if the tubes were frozen over (about 10 percent covered with a light white frost, not ice - which i have since dethawed), and the freezer control knob is set to coldest.

the model number written on inside of tab is:
model # 363.9731713
serial # L304 43888

Hope that helps, and thanks in advance for your assistance!

jason

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  • joannespaldi Feb 13, 2009

    We have the same problem with our Kenmore Freezer.

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  • Kenmore Master
  • 43,501 Answers

Hi,

As the weather is getting warmer for many people their freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong. If you are hearing a clicking or buzzing then check out the last two tips.


If your refrigerator is running but warm, then…


Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair
http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning

Refrigerator Troubleshooting Refrigerator Compressor
http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

Refrigerator Compressor Start Capacitor and Start Relay
http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor

heatman101

Posted on Aug 20, 2010

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