Question about D-Link RangeBooster G WBR-2310 Wireless Router (WBR2310)
This device is still supported by the dlink (upto now) with no charge. you can call them at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the tech support will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them ....
Posted on Mar 14, 2009
Tips for a great answer:
Jun 04, 2011 | D-Link DIR-615 Wireless Router
Dec 31, 2009 | D-Link RangeBooster G WBR-2310 Wireless...
Sep 27, 2009 | D-Link Xtreme N DIR-655 Wireless Router
Aug 18, 2009 | Routers
Dec 28, 2008 | D-Link DIR-625 (790069292637) Wireless...
Nov 23, 2008 | D-Link Xtreme N DIR-655 Wireless Router
Sep 22, 2008 | D-Link DIR-625 (790069292637) Wireless...
May 28, 2008 | D-Link DI-704P Router
Feb 01, 2008 | Cisco 675 Router
75 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: